Com.X Administrator Guide
Page 163
4.12 Parking Lot
Callers can be placed in a parking with a time out associated, after which the caller is
transferred to the specified destination. This allows receptionist, for example, to place
a caller on hold while waiting for their desired extension to become available. The
caller in the parking lot would then, after the parked timeout, automatically ring
reception again, by which time the desired extension might have freed up.
To transfer a call to the parking lot, use a transfer feature and dial extension 70. The
allocated slot will be announced. To retrieve the call, dial the slot number.
Field
Content
feature
Call parking will only be available if this feature is enabled.
Parking lot
extension
The extension to transfer calls to in order to park them (the
default extension number is 70)
Number of slots
The number of parking bays available. Parking lots are
numbered as follows: Parking lot ext bay number, e.g.
71, 72, etc.
Parking timeout
The number of seconds after which the call is removed from the
parking bay. The call is then transferred back to the extension
from which the call was transferred into the parking bay.
Parking lot context The dialplan context for parked calls. Changing this setting
might result in parked calls no longer functioning.
Parking Alert-Info
Additional information to be added to the call when the call is
transferred to the destination for orphaned calls. Phones
supporting SIP Alert information could then inform the user
receiving an orphaned call of the call's orphaned status by
displaying a message or playing a different ring-tone.
Caller ID pre-pend Additional information to be pre-pended to the CID when the
call is transferred to the destination for orphaned calls. This
allows a user receiving an orphaned call to be informed of the
call's orphaned status.
Announcement
An announcement to be played to the caller in the parking lot
when the call is flagged as orphaned, before transferring the
call to the orphaned call destination.
Destination
The destination for calls that become orphaned. Please see
section 3.11.4 for more information on call destinations.
Table 38: Parking lot configuration
4.13 Phonebook
The phonebook feature allows names and speed dialing codes to be matched with
extension and outbound numbers. It allows a user to dial numbers by phoning the
phonebook feature code (please see section 4.5 for more detail on feature codes)
and entering the first three letters of a desired phonebook entry's name, after which
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