Far south networks Com.X1 PBX, User Manual

Page 1: ...Com X1 PBX End User Guide Version 1 1 8 September 2010 2010 Far South Networks...

Page 2: ...rsion Date Description of Changes 1 0 10 01 01 Preliminary 1 1 10 10 08 Added instructions for remote voice mailbox access completed sections on blacklist agents queues directory and hot desking 2010...

Page 3: ...des 8 2 3 RECEIVING CALLS 8 2 3 1 Direct Inward Dialling DID 8 2 4 TRANSFERRING CALLS 8 2 4 1 Analog Extensions 8 2 4 2 Digital Extensions 9 3 PHONE ACCESSIBLE FEATURES 10 3 1 VOICEMAIL 10 3 1 1 Acces...

Page 4: ...13 3 14 PAGING 13 3 15 CALL PARKING 13 3 16 CONFERENCES 13 3 17 AGENTS AND QUEUES 13 3 18 TIME CONDITIONS 13 3 19 BLACKLIST 13 3 20 CALL RECORDING 14 3 21 HOT DESK 14 3 22 DIRECTORY 14 4 WEB ACCESSIBL...

Page 5: ...usage of the Com X1 PBX from the perspective of an end user i e a normal desktop user or switchboard operator 1 2 Terminology CLI Calling Line Identification DID Direct Inward Dialling DND Do Not Dis...

Page 6: ...l key this key is used to place an existing call on hold and obtain a second dial tone typically for transferring the call Calling Line ID CLI display Speaker phone 2 1 2 Yealink T20P T22P The Yealink...

Page 7: ...dialling the extension number directly On digital phones the waiting time after dialling certain numbers may be several seconds To complete dialling without waiting press or SEND after dialling Digit...

Page 8: ...number and before the call continues 2 2 5 Dialling Conferences Ring Groups etc Conferences ring groups queues and other are dialled in the same way as normal extensions 2 2 6 Dialling Feature Codes...

Page 9: ...call unattended only 2 4 2 Digital Extensions Press Transfer TRAN on the phone followed by the number to transfer to The caller is placed on hold while you optionally speak to the destination user Th...

Page 10: ...you have the following options 3 1 2 1 Mailbox options press 0 Press 0 from voicemail top menu to access mailbox options Options are 1 record unavailable message 2 record busy message 3 record your n...

Page 11: ...n press pound 4 Enter the full number including line access digits if any and press 5 The new speed dial will be confirmed by voice prompt 3 2 2 Dial a Speed Dial Number To use an existing speed dial...

Page 12: ...e as follows 21 toggle follow me activated deactivated a voice prompt will read the status 3 7 Day Night Mode The available day night modes control the call flow for incoming calls as configured by th...

Page 13: ...ak 3 15 Call Parking To park a call transfer it to extension 70 default You will be told to which slot the call was assigned and the pickup code Another user may now pickup the call by dialling the pi...

Page 14: ...l 11 followed by your extension number and pin To log out of a device and free up the device for login dial 12 Only devices configured as free devices by your administrator will allow login and logout...

Page 15: ...not yet set use a single space character as password 4 2 Inbox You can view and listen to your voicemail messages from the Inbox view It is also possible to delete move forward to another user s inbox...

Page 16: ...Com X1 PBX End User Guide Page 16 Do not disturb Call forwarding 4 5 Follow Me If follow me is enabled you can control the follow me settings here 2010 Far South Networks...

Page 17: ...Com X1 PBX End User Guide Page 17 4 6 Feature Code List The available feature codes are listed on this screen 2010 Far South Networks...

Page 18: ...Com X1 PBX End User Guide Page 18 4 7 Settings User settings for voicemail and call recording are configured here 2010 Far South Networks...

Page 19: ...Com X1 PBX End User Guide Page 19 2010 Far South Networks...