4.8IVR
The Interactive Voice Response feature allows the creation of and chaining together
of interactive voice announcements and corresponding menu selections to facilitate
user call transfer in the Com.X1 system.
Field
Content
Name
Name used to identify this IVR. This entry will be displayed in
selection lists that support IVR.
Announcement
The audio message to be played to the user when this IVR is
accessed. The message typically would present the user with a
list of options and corresponding digit(s) to activate the option.
Timeout
The number of seconds without user response before this IVR
times out. When timed out, if a destination with option 't' has
been defined, this destination would be transferred to on
timeout.
Enable directory
If enabled, this allows callers currently being serviced by this
IVR to dial the Directory feature code (default #) to access the
directory. Please see 4.6 for more information on feature
codes.
VM Return to IVR
When enabled, should one of the IVR options result in the
user's call being transferred to a voicemail box, after leaving a
message or exiting the voicemail menu, the user is returned to
this IVR.
Directory Context
If directory access is enabled, access the directory specified
here if the user uses the Directory feature code.
Enable Direct Dial If enabled, users can dial extensions directly from within the
IVR.
Note that having direct dialing enabled introduces a delay
before the IVR responds to menu options while the system
gives the user a chance to dial more digits re: dialing an
extension.
Loop before t-dest If enabled, the IVR loops as described for the 'Repeat loops
field' when user selection times out.
Timeout message If specified, this audio message is played when user selection
times out.
Loop before i-dest If enabled, the IVR loops as described for the 'Repeat loops
field' when user a user selects an invalid option.
Invalid message
If specified, this audio message is played when the user
