Fargo C50, Service Manual

Page 1: ...he written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 FARGO C50 Printer SERVICE MANUAL PLT 01278 Rev 1 1 August 2013 2013 HID Global Corporation ASSA ABLOY AB All rights reserved 15370 Barranca Par...

Page 2: ...__________________________________________________ 13 3 3 Remove Replace the Mag Roller D930122 ______________________________________ 19 3 4 Remove Replace the Output Roller D930123 Remove Replace Pinch Roller spring D920013 F000338 ________________________________________________________________ 22 3 5 Remove Replace the Platen Roller D930120 Pulley Gear D900429 ________________ 24 3 6 Remove Re...

Page 3: ...ory Date Description Document Version 6 2013 C50 Card Printer Service Manual 1 0 8 2013 C50 Card Printer Service Manual 1 1 added new mainboard pictures North America Europe Middle East and Africa Asia Pacific Brazil 15370 Barranca Parkway Irvine CA 92618 USA 866 607 7339 6 M F 7am 6pm CST Phoenix Road Haverhill Suffolk CB9 7AE England 44 1440 711 822 M TH 8 30 17 30 GMT FR 8 30 17 00 19 F 625 Kin...

Page 4: ...on Turn OFF the Printer and unplug the power cord from the Printer ESD precautions are necessary when handling electronics assemblies Danger Wear proper eye protection to perform the procedures in this section 1 1 Safety Messages review carefully The purpose of this section is to provide the User with specific replacement procedures for the Card Printer Please review standard precautions to take w...

Page 5: ... discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circ...

Page 6: ...n consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 1 2 Tools need for Card Printer repair replacement procedures T10 Torx screwdriver E Clip tool Small flathead screwdriver Needle Nose Pliers NOTE HID Gl...

Page 7: ...5370 Barranca Pkwy Irvine CA 92618 3106 2 Cover Removal Procedures 2 1 Remove Replace Printer Covers Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Open the front door Locate and remove the 2 screws F000178 3 Lift up the top cover and disconnect the display cable D930607 from the main board Remove the top cover by flexing the center to disengage the inse...

Page 8: ...f HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 4 Remove the 2 screws F000178 that hold the side covers to the frame 5 Remove both side covers The input and output hoppers are attached to the side...

Page 9: ...ent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 6 Remove the outer back cover Remove the 2 screws at the base of the back cover Lift UP the bottom of this cover to release the upper tabs that...

Page 10: ...wy Irvine CA 92618 3106 2 2 Remove Replace Printer Top Cover PCB display Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Open the front door Locate and remove the 2 screws F000178 3 Lift up the top cover and disconnect the display cable D930607 from the main board Remove the top cover by flexing the center to disengage the insert tabs 4 Replace with new t...

Page 11: ...ter 3 1 Remove Replace the Mainboard Mainboard Part Number Printer Part Number PCA 00031 NAM PCA 00032 APAC CCC PCA 00033 LAM PCA 00034 BRAZIL PCA 00035 WE PCA 00036 EE MEA 051975 NM 051976 051977 AP 051978 LM 051979 BR 051980 WE 051981 EE IMPORTANT NOTE The localized Firmware allows for the use of specialized ribbons Order the correct mainboard for your location by checking the Printer part numbe...

Page 12: ...itten consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 Remove the 2 screws F000178 shown The center open hole is for the frame peg 4 Slide board out from the slots on the front sideplate 5 Install new ...

Page 13: ...ions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 2 Remove Replace the Stepper Drive Motor D930027 Remove Replace Stepper Belt F000424 Remove Replace Pulley D900430 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove Covers 3 Lay printer on its front Remove the cable harness D930600 from t...

Page 14: ...nwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 4 Remove the 3 screws that hold the Motor Mount to the printer frame Make note of where the 2 screw washers go and the one machine screw Remove the printhead cable for more clearance The motor is attached to a plastic mounting frame 5 R...

Page 15: ...tten consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 6 If replacing the Pulley D900430 remove the E CLIP 140063 Replace with new Pulley Re install the E clip 7 Replace the new Motor to th...

Page 16: ...ed recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 9 This Stepper Motor Mount provides a self tensioning feature Keep the four 4 screws loose while holding the Mount Frame Allow the spring to self tension then tighten the four 4 screws 10 Install...

Page 17: ...n If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 11 Fit the Mount behind the tab on the printers side plate frame This locks the mount in place 12 Secure the stepper drive assembly with 2 screws F000171 with 2 washers 14...

Page 18: ...eminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 13 Plug motor cable back in Replace the Printhead cable if it was removed...

Page 19: ...obal Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 3 Remove Replace the Mag Roller D930122 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the Stepper Motor Assembly D930028 Remove the 3 screws that hold the Motor Mount to the printer frame Make note of where the 2 screw washers go and the one machine screw Remove the Printhead cable for m...

Page 20: ... for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 3 Remove the Mag Roller Gear D930361 by pulling out 4 Remove the Ribbon Deflector Plate D930129 to acc...

Page 21: ...ion or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 5 Pull the Mag Roller out from the front side of the printer 6 Replace with the new roller Install the Mag Gear from the back to hold the roller in place Make sure roller sits in front tab hidden in front sideplate Make sure...

Page 22: ... to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 4 Remove Replace the Output Roller D930123 Remove Replace Pinch Roller spring D920013 F000338 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the Output Roller Gear D930361 by pulling straight out No need to...

Page 23: ...nformation or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 3 Flip printer on front remove Roller D930123 Pull straight up and out 4 Replace with new roller and replace the gear onto the roller Procedure completed 5 Remove the output roller first and then remove the Pinch Roll...

Page 24: ...ept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 5 Remove Replace the Platen Roller D930120 Pulley Gear D900429 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the Stepper Motor Assembly D930028 3 Remove the E Clip 140048 and the pulley gear D900429 Remove washer...

Page 25: ... consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 4 Turn the twist lock Bushing Twist Lock D930178 counter clockwise to unlock and lift up It is not necessary to remove the surrounding gea...

Page 26: ...en consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 6 Remove the print head assembly if better access is needed See Printhead removal procedure 7 Move the lever up to clear the Platen Roll...

Page 27: ... accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 6 Remove Replace the Lift Pinch Roller Assembly D930137 Remove Replace Pinch Lift Bracket D930136 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the mainboard 3 Pull the tabs apart on the Bracket D930136 to re...

Page 28: ... any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 4 Rotate the Lift Bracket D930136 with the spring D930266 upwards to disengage the hinge 5 Lift out the Pi...

Page 29: ...Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 6 Replace with new Platen Roller Lock platen with cam first into the front sideplate 7 To reinstall the Pinch Roller Assembly a Verify orientation of the Pinch R...

Page 30: ...isclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 d Tilt the spring upward and fit in to the slot provided Some force is needed to snap the spring and ...

Page 31: ...duplicated published disseminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 f Snap the Roller Bracket tabs to the Lift Bracket g Procedure ...

Page 32: ...e restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 7 Remove Replace the Cleaning Roller D930121 Remove Replace Input Feed Lever D930132 Remove Replace Input Lever Gear D930164 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the ribbon supply assembly 3 Remove the mainboard D93...

Page 33: ...0 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 5 Remove the stepper motor assembly and belt D930028 6 Remove the pulley e clip and washers 7 Remove platen cam rotation Locking bushing 8 Remove the Lever Be careful not to lose the spring NOTE How the spring is set into the pegs The gear will pull straight out 9 From the front of the printer release the cleaning roller from the peg by pushing a...

Page 34: ...on or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 8 Remove Replace Supply Spindle RFID Motor D930015 01 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the 2 screws F000178 washers 140040 from the motor assembly This is done from the fron...

Page 35: ...bal Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 3 Slide the Supply Spindle DOWN To release Slide the Motor UP to install NOTE You do not need to remove the gears or the Stepper Motor for this procedure NOTE If ribbon wrinkle occurs after replacing the motor move the motor assembly DOWN slightly in the frame Loosen the 2 F000178 screws from the supply spindle move down 1 16t...

Page 36: ...his information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 9 Remove Replace Ribbon Take Up Motor D930014 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the screw F000178 from the motor assembly This is done from the front of the prin...

Page 37: ...poration 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 3 From the back of the printer the motor fits into the track located on the rear sideplate Slide the Take Up Motor DOWN to release remove Slide the Motor UP to install the replacement NOTE You do not need to remove the gears or the Stepper Motor for this procedure NOTE If ribbon wrinkle occurs after replacing the motor move the motor...

Page 38: ... Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 10 Remove Replace Encoder Sensor A930514 for RFID Supply Spindle Cable D930605 Remove Replace PCB board A000365 01 NOTE For any other parts motor encoder wheel REPLACE COMPLETE ASSEMBLY D930015 01 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove Supply Spindle RFID assembly Refer to Remove Repl...

Page 39: ...HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 3 Remove the Damper Cap F000487 Use a thin flathead screwdriver to loosen one side The cap will pop off Note Replace the Damper Cap by lining up the s...

Page 40: ...sed for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 4 Remove the supply cover D930116 by pulling up from the open end This will unlatch the tabs holdin...

Page 41: ...ed recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 5 Remove the sensor Use a thin flat blade screwdriver to unlatch the tabs holding the sensor to the frame 6 Press the new sensor into the assembly Make sure the encoder wheel is in between the se...

Page 42: ...the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 11 Remove Replace the PCB board A000365 01 Step Procedure 1 Remove Supply Spindle RFID assembly See procedure above D930015 01 Un snap the PCB from the frame The PCB with the HOLES is set under the corner tabs Lift up this end first See picture below 2 Replace with ne...

Page 43: ...pt the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 12 Remove Replace Ribbon Sensor D930016 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the stepper motor assembly first 3 Remove the Platen Roller Gears to access the Ribbon Sensor Remove the retaining ring and pul...

Page 44: ...f HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 4 Remove the Input Feed Lever D930132 Spring and Gear to access the Ribbon Sensor 5 From the INSIDE of the printer Pinch the tabs on the other side ...

Page 45: ...poration If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 6 Replace with the new sensor Push the sensor back in using the tabs to snap the sensor in place This is done from the rear sideplate of the printer near the gears ...

Page 46: ...is document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 3 13 Remove Replace Card Path Cover Sensor D930613 Step Procedure 1 Caution Turn OFF the Printer and unplug the power cord from the Printer 2 Remove the mainboard Remove the J11 and J17 connector from the mainboard 3 Use a small flathead screwdriver to GENTLY pry the sensor up The sensor must be released from the small ...

Page 47: ...sent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 4 Replace with the new sensor Line up the sensor and push down to snap it in place UNDER the small tab Route the cable on the right side of th...

Page 48: ...can only be performed by authorized service personnel Kit part number 047500 Caution Turn OFF the Printer and unplug the power cord from the Printer Danger Wear proper eye protection to perform the procedures in this section Reverse the disassembly steps to reassemble the Card Printer ESD precautions are necessary when handling electronics assemblies Step Procedure 1 Caution Turn OFF the Printer a...

Page 49: ...thout the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 3 Use a flathead screwdriver to lift the cover from the frame 4 VERY IMPORTANT STEP Turn the gear clockwise until the Pus...

Page 50: ...ithout the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 correct position wrong position 5 Pull the 2 tabs IN and pull UP to loosen the Printhead assembly Hold UP until you can push the white ...

Page 51: ...d published disseminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 6 Unlock the push rod by moving it from the left to the r...

Page 52: ...ed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 7 The printhead assembly can now be pulled up and out from the frame 8 The back side of Prin...

Page 53: ...lished disseminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 9 Grasp the printhead mount and rotate to release the printhea...

Page 54: ...d recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 10 Remove the cable D930602 Be careful not to damage the pins Remove the Torx screw F000170 and release the ground cable Leave the wires in the main assembly 11 Before installing the new Printhead...

Page 55: ...he written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 12 Replace with the new printhead Install the printhead assembly holes into the tabs and tilt to snap the printhead assembly int...

Page 56: ...lling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 14 VERY IMPORTANT STEP Reinstall the printhead mount assembly into the printer Line up the Printhead assembly IMPORTANT NOTE Verify the white Push Rod is to the right of the assembly before reinserting Verify the push rod is in the correct...

Page 57: ...nwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 17 Procedure is complete after you set the new printhead resistance value 18 Set the resistance of the new printhead in the Driver Toolbox 19 Open the Toolbox to access Advanced Settings tab from the printer driver 20 Open the Toolbox t...

Page 58: ...ipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 22 Adjust the Image Darkness Print Top of Form TOF Print End of Form EOF and Print Left of Form LOF as needed by increasing or decreasing the CURRENT setting numbers NOTE Refer to the Advances Settings...

Page 59: ... used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 Step Procedure 24 To adjust IMAGE DARKNESS Increase the number to darken the image density or decrease the numbe...

Page 60: ...seminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 4 Appendix D Printer Mainboard connections J2 J4 J7 J12 Printhead Harness Cable D930628...

Page 61: ...seminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 J3 Motor Harness Cable D930600 Stepper Motor Ribbon Supply Ribbon Take up J8 RFID Cable...

Page 62: ...not be duplicated published disseminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 J10 D930608 Ribbon Sensor Cable J11 D930613 Card Path Ca...

Page 63: ...on which may not be duplicated published disseminated or disclosed or used for any purpose without the written consent of HID Global Corporation If you are an unintended recipient of this information or are unwilling to accept the above restrictions please immediately return this document to HID Global Corporation 15370 Barranca Pkwy Irvine CA 92618 3106 5 Appendix E Engineering Drawings ...

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