Appendix C: Industrial Service Policy
This Service Plan (hereafter, the "Plan") is part of the Operating Manual for the FARO manufactured
product purchased from FARO Technologies Inc. (hereafter, "FARO"). The Plan and all of the optional
additions, are subject to the conditions in Appendices A, B, & C, and are subject to change. This
appendix refers to FARO’s service plans as written in the sales advertising literature, and is meant to
provide additional details that the literature does not permit.
1.00 The purchase of the Plan shall occur with the purchase of the FARO products.
1.01 The plan shall apply to systems exclusively created or authored by FARO.
1.02 The plan shall include FARO product hardware only, and can not be extended or transferred
through the sale of any part of the system to a third party unless the entire system has been sold or
transferred.
1.03 The plan shall not cover Hardware or Software which has been subjected to misuse or intentional
damage. FARO reserves the right to determine the condition of all returned Hardware and/or Software.
1.04 FARO shall determine the service method and contractor to service/repair all hardware which is not
directly manufactured by FARO. All outside contractor terms and conditions are available from FARO
and are incorporated herein by reference.
1.05 FARO shall not be responsible for any non-FARO authored software which inhibits the operation of
the system. Furthermore the plan will not cover the re-installation of any software.
1.06 The Hardware and Software are subject to changes in design, manufacture, and programming. All
updates are as follows:
a) Hardware - The Scanner and all of the associated optional parts, and the Computer are not subject
to updates.
b) Software - All computer programs, authored by FARO, which are used in conjunction with the
FARO provided Hardware, will be updated (maintenance upgrades) for the life of the Purchaser’s
current version. All enhancement and functionality upgrades must be purchased.
c) 3rd Party Software - All computer programs not authored by FARO will not be updated under the
Plan. The purchaser is responsible for the acquisition of all 3rd party software updates and warranty
service or claims.
1.07 In the event that FARO replaces any product or replacement product, FARO retains all right, title,
and interest in and to all products or portions of products that were replaced by FARO.
2.00 Definitions
2.01 "FARO" means FARO Technologies Inc.
2.02 "Purchaser" means the party buying the Product and who is legally obligated hereunder.
FARO
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Focus Premium Laser Scanner User Manual
Appendix C: Industrial Service Policy
FARO Focus Premium (March 2022)
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