Trouble Shooting
For common problems related to the watch, please follow the instructions below:
Long press the 2H push button for 3 seconds. If it still doesn't start, please charge the
watch.
In case of low battery power, please charge the watch. If the problem persists,
please contact our authorized dealer.
Unable to Switch on the Watch
Automatic Shutdown
FAQs
Q: I am unable to switch on the smartwatch. What should I do?
Scenario 1
Scenario 2
Scenario 3
Hardware related FAQs
: If the smartwatch is just out of the box, then you need to charge it until 100%
charge is achieved.
: If you have switched off the watch from the settings option then you can switch on
your watch by long pressing the upper button (2H button) on the dial head (If the watch has
enough charge)
: The watch charging cable might have an issue because of which it’s not charging
the watch. Hence, you may need to change your charging cable.
After trying the above scenarios, if the issue still persists, please reach out to 18002660123 or
send a mail to
Q: I have misplaced my charging cable. Where can I get that?
A: You need to visit the nearest service center and purchase it from there. This will be based
on the availability of the charger/cable at that service center.
Q: Do I get an additional strap with the watch?
A: No, you don't get an additional strap with the watch.
Q: How long should I charge the watch to be 100%?
A: Watch gets fully charged in about 2 hours.
Q: What is the specification required for smartphones to connect with Reflex Play +?
A: Android 8.0 + and IOS 12.1 +
Q: Are the charger and strap covered under warranty?
A: No, the charger and strap are not covered under warranty.
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Summary of Contents for Reflex Play Plus
Page 1: ...USER MANUAL 1...
