Kontaktdaten, RMA-Bearbeitung
Europäisches Support- und Versandlager:
RMA-Bearbeitung
Support-Nummer:
+49 211 9954 8956
Support-E-Mail:
support@faytech.de
Hersteller-Internetseite:
www.faytech.com
Faytech Display Support
Industriegebiet Kolkmannskamp 10 (Medienpark)
44879 Bochum
Wenden Sie sich bei einem mutmaßlichen Defekt bitte immer zunächst an uns. Unsere ausgebildeten Fachkräfte helfen Ihnen
gerne weiter. Liegt tatsächlich ein Defekt vor erhalten Sie über support@faytech.de eine RMA-Nr. (Return Merchandise
Authorization). Senden Sie das defekte Teil mit deutlicher Anbringung der RMA-Nr. an obige Adresse ein. Zubehörteile wie Kabel,
Adapter oder Netzteile tauschen wir in der Regel unkompliziert vorab aus.
Bitte senden Sie die Ware immer frei an uns. Unfreie Ware (Kosten zahlt der Empfänger) nehmen wir nicht an. In den ersten 30
Tagen nach Erstkauf übernehmen wir sämtliche Transportkosten für Sie. Dafür senden wir ihnen per E-Mail mit der RMA-Nr. Einen
Rücksendeschein zu. In der restlichen Garantiezeit tragen wir die Rücksendegebühren.
Contact, RMA service (in English ):
Support-Number:
+1 720 251 4158
Support-E-Mai:
support@faytech.de
Home page:
www.faytech.com
U.S.A. Warehouse:
faytech Display Support
13882 E. Grand Ave, Aurora, Co 80015, USA
RMA-service:
If you think your faytech product has a defect please always contact us directly. Our trained after sales service specialists can help
you resolve your problems. Please check the manual and our frequently asked questions before contacting us
–
you will usually find
an answer to your question.
If there is a defect you can request an RMA number (Return Merchandise Authorization) at support@faytech.de or via fax at +86-20-
82803134 (Chinese fax-number). Please attach in the contact e-mail/fax your invoice and what problems you are experiencing. In
reply, you will receive an e-mail/fax with your RMA number and additional information.
For accessories like cables, adaptors or power supplies which are not working, we can usually send you a replacement before
receiving the damaged goods. For a defective product, we try to check and solve the problem within 3 days after receipt.
Make sure that shipping has been paid before sending goods back to us. We do not accept postage due packages at our service
centers. Anything received with postage due will be returned to you without any testing or resolution. Within the first 30 days after
you buy a new faytech product, we will refund your shipping costs for returned products. For the rest of the warranty period, we will
pay the shipping costs for any repaired or replaced items that we ship back to you.
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