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Try these solutions first to avoid the cost of an unnecessary service call.
Troubleshooting
Your appliance will not operate:
•
Has a household fuse blown or circuit breaker tripped?
Replace the fuse or reset the circuit breaker.
•
Is the freezer defrosting (on some models)?
Recheck to see whether the freezer is operating in 30 minutes. Your freezer will regularly run an
automatic defrost cycle.
There is water in the defrost drain pan (on some models):
•
Is the freezer defrosting?
The water will evaporate. It is normal for water to drip into the defrost pan.
•
Is it more humid than normal?
When it is humid, expect that the water in the defrost pan will take longer to evaporate.
The motor seems to run too much:
•
Is there excessive frost or a package preventing the door from closing?
Defrost and clean the freezer, or move the package so the door closes properly.
•
Is the room temperature hotter than normal?
The motor will run longer under warm conditions. At normal room temperatures, the motor will run
about 40% to 80% of the time. Under warmer conditions, it will run even more.
•
Has a large amount of food just been added to the freezer?
Adding a large amount of food warms the freezer. The motor normally will run longer to cool the
freezer back down.
•
Is the door closed completely?
Push the door firmly shut. If it will not shut all the way, see
The door will not close completely
later
in this section.
•
Are the condenser coils dirty (on some models)?
This prevents heat transfer and makes the motor work harder. Clean the condenser coils.
•
Is the door gasket sealed all the way around?
If not, contact a qualified technician.
NOTE: If the problem is not due to any of the above, remember that the compressor on your new
appliance will operate longer than your old one due to its high-efficiency motor.
Temperature is too warm:
•
Are the air vents blocked?
This prevents cold air movement. Move objects away from the air vents.
•
Is the door opened often?
Be aware that the freezer will warm when this occurs. In order to keep the freezer cool, try
to get everything you need out of the freezer at once, keep food organized so it is easy to
find, and close the door as soon as the food is removed.
•
Has a large amount of food just been added to the freezer?
Adding a large amount of food warms the freezer. It can take several hours for the freezer to
return to the normal temperature.
The door will not close completely or is difficult to open:
•
Are food packages blocking the door?
Rearrange containers so that they fit more tightly and take up less space.
•
Are the shelves or drawers out of position (on some models)?
Put the shelves and drawers back into their correct positions.
