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7

Fellowes conducts extensive testing to ensure that these shredders are capable of meeting all of the specifications
listed in the Product Profile (see page 2). However, the actual sheet capacity is dependent on a number of factors
including the type and weight of paper, the humidity, the voltage level of the power source, the temperature of the
motor, and the care with which the operator feeds the paper. Safety agency testing is conducted to ensure that the
shredder will operate to specifications even if the available voltage is 10% below or 6% above the rated voltage.
During this testing 2.5 minutes was taken to empty the basket each time it filled and the following capacities were
used for temperature rise testing:

Cut Size

Number

Paper Size

Voltage

Hertz

& Type

of Sheets

& Weight

220-240VAC

50HZ

3.9mm Strip Cut

17

A4 70g.

220-240VAC

50HZ

5.8mm Strip Cut

19

A4 70g.

220-240VAC

50HZ

3.9mm Confetti Cut

13

A4 70g.

120V

60Hz

5.8mm Strip Cut

19

8.5x11 20 lb.

120V

60Hz

3.9mm Confetti Cut

13

8.5x11 20 lb.

100V

50/60Hz

3.9mm Strip Cut

17

A4 70g.

100V

50/60Hz

3.9mm Confetti Cut

13

A4 70g.

Warranty

Fellowes, Inc. (“Fellowes") warrants the cutting cylinders of the machine to be free
from defects in material and workmanship for 20 years from the date of purchase by
the original consumer. Fellowes warrants all other parts of the machine to be free of
defects in material and workmanship for 2 years from the date of purchase by the
original consumer. If any part is found to be defective during the warrant period, your
sole and exclusive remedy will be repair or replacement, at Fellowes’ option and
expense, of the defective part.

This warranty does not apply in cases of abuse, mishandling, or unauthorized repair.
ANY IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRI-
ATE WARRANTY PERIOD SET FORTH ABOVE. In no event shall Fellowes be liable for
any consequential or incidental damages attributable to this product. This warranty
gives you specific legal rights. You may have other legal rights that vary from state to
state.

For more detail or to obtain service under this warranty, please contact the appropri-
ate location listed in the Contact for Service section of this instruction manual.

Warrantor:  Fellowes, Inc.

6

Troubleshooting

If there is a problem with your shredder, check these symptoms and remedies. If you
cannot solve the problem, call your local dealer or contact Fellowes directly. 

Do not

open shredder head

to attempt repair. You could be exposed to serious electric shock

and will void the warranty.

Symptom

Ready Light (F) will not light

Shredder does not start or stops while
shredding

Basket ajar light (H) is on

Basket full light (I) is on

Paper jam light (J) is on

Confetti-cut shredder (120C-2/C-120C)
Shredder sheet capacity decreases, noise
level increases, or cutting cylinders stop
with a squeak or rubbing sound

Shredder runs for a few seconds after the
paper has cleared the cutters

Remedy

Make sure shredder is plugged in and 
the control switch (E) is in the automatic [I]
position.

• Make sure shredder is plugged in and

control switch (E) is in the automatic [I]
position.

• Shredder is jammed. Follow the 

instructions under 

Operation

.

Make sure the waste basket drawer (A) is
all the way into the cabinet.

Empty the waste basket. Follow the
instructions under 

Operation

.

Clear the paper jam. Follow the 
instructions under 

Operation

.

Oil the cutting cylinders. Follow the
instructions under 

Maintenance

.

No action required. This is a self-cleaning
function.

Supplies

The following items for the 120-2/C-120 and 120C-2/C-120C shredders are avail-
able from Fellowes:

Item

Quantity

Part Number

Waste bags (in dispenser)

50/roll

36054

Waste basket (box)

1 box

400008

Powershred Lubricant 

(120C-2/C-120)

12 oz. bottle

35250

To purchase supplies, contact Fellowes at the appropriate location listed on the back
page of this instruction manual, or visit us at 

www.fellowes.com

.

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