Fellowes Neptune 3, Quick Start Manual

6

TROUBLESHOOTING

STORAGE & CLEANING

Problem

Possible cause

Solution

No glowing ‘blue’ Power on 

LED

Machine not switched on

Switch on machine at right side and at wall 

socket. Press power standby button

Pouch does not completely seal 

the item

Item may be too thick to laminate

Maximum document thickness equals .025". 

Pass through laminator a second time

Pouch is lost in the machine

Pouch is jammed

Select the reverse button and pull out the 

pouch by hand

Pouch was inserted open end first
Pouch was not centered on entry
Pouch was not straight upon entry
Empty pouch was used
Damaged rollers or adhesive on rollers

Pouch is damaged after 

lamination

Damaged rollers or adhesive on rollers Pass cleaning sheets through the machine 

to test and clean rollers

Unplug the machine at the wall. Allow the machine to cool. The outside of the machine can be cleaned with a damp 

cloth. Do not use solvents or flammable materials to polish the machine. Cleaning sheets can be purchased for use with 

the machine. When the machine is warm – run the sheets through the machine to clean any residue off the rollers. For 

optimum performance, it is recommended that cleaning sheets are used with the machine regularly. (Cleaning sheet 

order code #5320603).

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www.fellowes.com

Always call Fellowes before contacting your place of purchase, see the rear cover for contact details.
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