15.
Enter your contact details in the "Dealer"
field:
(1)
Dealer number
(2)
Name
(3)
Email address
(4)
First name
(5)
Last name
(6)
Telephone number
NOTE:
If you have previously created a
request and provided your contact details,
these will be included in the drop-down list.
GUID-0B65146D-872E-4177-8347-2D645E50365A-high.jpg [High]
Fig. 30
16.
If you wish to add attachments, click on "Add
attachment".
17.
A window opens in which you can select the
desired file
18.
Click "Open" to upload the corresponding file.
NOTE:
You can add additional attachments at
any time.
GUID-E14A1606-35DA-43FF-A9FE-9F9A7894CACE-high.jpg [High]
Fig. 31
19.
If you want to save your entries as a draft,
click the red "Save" icon (1).
20.
If you want to send your entries to FENDT,
click the yellow "Submit" icon (2).
21.
If you want to cancel, click on the gray "x"
icon (3).
GUID-E8C309FD-5560-4237-B024-5A9CE5D87C48-high.jpg [High]
Fig. 32
22.
When you have successfully submitted your
request to FENDT, a request number is
assigned and the status of the case is set to
"open".
The confirmation is highlighted in green (see
arrow).
GUID-9DE18E59-5749-460A-962E-E4E858AC1671-high.jpg [High]
Fig. 33
1.3.5 Locate a customer number on Tech Connect
Although Tech Connect is available, you can continue to create support requests via telephone. The
process was described in Service Bulletin 04/2017.
GUID-9ACAB50B-24E7-4868-85A3-E1591BBDC5C2 [V1]
1. 00-000 Entire vehicle system
1-22
FENDT 900 Vario Gen6
X990005734011
