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Troubleshooting
Problem
Solution
No power
– Check if the AC power cord is properly connected.
– Press the POWER on the RCU to turn on the power.
No picture
– Refer to your TV’s manual for correct Video In channel selection.
– Check if the TV is switched on.
No sound or distorted sound
– Adjust the volume.
– Check that the speakers are connected correctly.
No audio at digital output
– Check the digital connections.
– Check if your receiver can decode Dolby Digital, DTS and if not,
please make sure the digital output is set to LPCM.
– Check if the audio format of the selected audio language
matches your receiver capabilities.
The player does not respond to the
Remote Control
– Aim the Remote Control directly at the sensor on the front of the
player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/– signs) as indicated.
Player does not respond to some
operating commands during playback.
– Operations may not be permitted. Refer to the user manual
No sound during movies playback
– The audio codec may not be supported by the player.
The contents of the USB flash drive
cannot be read
– The USB flash drive format is not compatible with the player.
– Drive is formatted with a different file system.
Slow operations of the USB flash
drive
– Big file size or high resolution USB flash drive takes longer time
to read and display on the TV screen.
No sound is ouput from the HDMI
out
– Check the connection between the TV and the HDMI jack of player.
– Check your TV system setup correctly.
The TV screen is blank and the Ariva
player power LED is blinking.
– A system diagnostic failure occurred. Turn off your Ariva player,
wait 10 minutes, turn it on again. If the samething contact the
Technical Support for assistance.
WiFi network (Infrastructure AP
mode) does not appear in the list
– Dedicated WiFi dongle is not plugged in USB port.
– Router is not powered.
– Is the WIFI enabled? See the configuration page of your router.
– Is your router on the network name is set to: broadcast (not
hidden).
– Is this other device (for example PC) detects your WiFi access?
– Is your Ariva close enough to your router? WiFi signal loses
intensity with distance and if it encounters obstacles such as
walls.
– Is there a close Ariva device emitting waves may parasitize
Ariva’s WiFi dongle? (mobile phone, wireless headphones, listen
baby, speaker, HiFi)
– Does MAC filtering is enabled on your router?
WARNING
Under no circumstances should you try to repair the system yourself, as this will
invalidate the warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for
repair. If you are unable to remedy a problem by following these hints, consult your
dealer for help.
Summary of Contents for HDplayer 110
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