Chapter 3–Operating the Terminal
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19
In the case of an unknown transaction number, print the Transaction Details report to obtain the
corresponding transaction number.
To print the Transaction Details report:
1.
Touch PAYMENTS.
2.
Touch REPORTS.
3.
At the prompt, enter the
Reports
password and press
Green
.
4.
Touch TRANS DETAILS.
5.
Touch ALL.
3.3.6 Refund
Touch CARD AUTHS and touch REFUND.
3.3.6.1
Chip Refund Transaction
1.
Key in the
Refund
password and press
Green
.
2.
Insert card, key in amount, and press
Green
.
3.
Hand the terminal to the cardholder.
4.
Cardholder must verify the currency and amount.
5.
If PIN is required, cardholder must key in PIN.
Note:
PIN verification depends on card type.
6.
Cardholder must press
Green
to accept or
Red
to reject.
The Merchant copy is printed.
7.
Cardholder must sign merchant copy.
8.
Verify signature and if correct, press
Green
for customer copy.
3.3.6.2 Non-chip Refund Transaction
1.
Key in the
Refund
password and press
Green
.
2.
Swipe card or key in number and expiry date.
3.
Key in amount and press
Green
.
The Merchant copy is printed.
4.
Cardholder must sign merchant copy.
5.
Verify signature and if correct, press
Green
for customer copy.
3.3.6.3 Contactless Refund Transaction
1.
Key in the
Refund
password and press
Green
.
2.
Key in amount and press
Green
.
The terminal displays the Contactless image and prompt “Present Card”. See “Figure 5,” on page 17.
REPRINT TRANS
Reprints a previous transaction provided the transaction has not been
cleared by the End of Day process.
To reprint the transaction, enter the REPRINT password.
When prompted, enter the transaction number and press
Green
to output
the corresponding receipt.
If you
do not
know the transaction number, see the procedure below.
