IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are
vitally interested in your satisfaction
.
We want you
to be happy with our products and services
.
Warranty service must be done by an authorized
dealer
.
We strongly recommend that you take the
vehicle to an authorized dealer
.
They know your
vehicle the best, and are most concerned that you
get prompt and high quality service
.
The manu-
facturer's authorized dealer have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner
.
This is why you should always talk to an autho-
rized dealer service manager first
.
Most matters
can be resolved with this process
.
• If for some reason you are still not satisfied, talk
to the general manager or owner of the
authorized dealer
.
They want to know if you
need assistance
.
• If an authorized dealer is unable to resolve the
concern, you may contact the manufacturer's
customer center
.
Any communication to the manufacturer's cus-
tomer center should include the following infor-
mation:
• Owner's name and address
• Owner's telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P
.
O
.
Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (888) 242-6342
FCA Canada Inc. Customer Center
P
.
O
.
Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-
9983 French
In Mexico Contact
Av
.
Prolongacion Paseo de la Reforma, 1240
Sante Fe C
.
P
.
05109
Mexico, D
.
F
.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P
.
O
.
Box 191857
San Juan 00919-1857
Phone: (888) 242-6342
Fax: (787) 782-3345
CUST
OMER
A
SSIST
ANCE
156
Summary of Contents for 500 L 2019
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Page 120: ...SERVICING AND MAINTENANCE 118 ...
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