FIBARO Wall Plug, Quick Manual

6

Warranty terms and conditions:

1.

 FIBAR GROUP S.A. with its registered office in Poznan, ul. Lotnicza 

1, 60-421 Poznań, entered into the Register of Entrepreneurs of the 

National Court Register maintained by the District Court for Poznań-

Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the Na-

tional Court Register (KRS) under number: 553265, NIP 7811858097, 

REGON: 301595664, share capital PLN 1,182,100 paid in full, other 

contact information is available at: www.fibaro.com (hereinafter "the 

Manufacturer") guarantees that the device sold (hereinaftr: "the De-

vice" is free from material and manufacturing defects.

2.

 The Manufacturer shall be responsible for malfunctioning of the 

Device resulting from physical defects inherent in the Device that 

cause its operation to be incompatible with the specifications within 

the period of:

- 24 months from the date of purchase by the consumer, 

- 12 months from the date of purchase by a business customer (the 

consumer and business customer are further collectively referred to 

as "Customer").

3.

 The Manufacturer shall remove any defects revealed during the 

guarantee period, free of charge, by repairing or replacing (at the sole 

discretion of the Manufacturer) the defective components of the De-

vice with new or regenerated components. The manufacturer reserves 

the right to replace the entire Device with a new or regenerated de-

vice. The Manufacturer shall not refund money paid for the device.

4.

 Under special circumstances, the Manufacturer may replace the 

Device with a different device most similar in technical characteristics. 

5.

 Only the holder of a valid guaranty document shall be entitled to 

make claims under guarantee. 

6.

 Before making a complaint, the Manufacturer recom-

mends using the telephone or online support available at 

https://www.fibaro.com/support/.

7.

 In order to make a complaint, the Customer should con-

tact the Manufacturer via the email address given at 

https://www.fibaro.com/support/. 

8.

 After the complaint has been properly filed, the Customer will 

receive contact details for the Authorized Guarantee Service ("AGS"). 

The customer should contact and deliver the Device to AGS. Upon 

receipt of the Device, the manufacturer shall inform the Customer of 

the return merchandise authorization number (RMA).

9.

 Defects shall be removed within 30 days from the date of deliver-

ing the Device to AGS. The guarantee period shall be extended by the 

time in which the Device was kept by AGS.

10.

 The faulty device shall be provided by the Customer with com-

plete standard equipment and documents proving its purchase.

11.

 The cost of transporting the Device in the territory of the Republic 

of Poland shall be covered by the Manufacturer. The costs of the De-

vice transport from other countries shall be covered by the Customer. 

For unjustified complaints, AGS may charge the Customer with costs 

related to the case.

12.

 AGS shall not accept a complaint claim when: 

- the Device was misused or the manual was not observed,

- the Device was provided by the Customer incomplete, without ac-

cessories or nameplate, 

- it was determined that the fault was caused by other reasons than a 

material or manufacturing defect of the Device 

- the guarantee document is not valid or there is no proof of purchase,

13.

 The guarantee shall not cover:

- mechanical damages (cracks, fractures, cuts, abrasions, physical 

deformations caused by impact, falling or dropping the device or 

other object, improper use or not observing the operating manual);

- damages resulting from external causes, e.g.: flood, storm, fire, 

lightning, natural disasters, earthquakes, war, civil disturbance, force 

majeure, unforeseen accidents, theft, water damage, liquid leakage, 

battery spill, weather conditions, sunlight, sand, moisture, high or low 

temperature, air pollution;

- damages caused by malfunctioning software, attack of a computer 

virus, or by failure to update the software as recommended by the 

Manufacturer;

- damages resulting from: surges in the power and/or telecommuni-

cation network, improper connection to the grid in a manner incon-

sistent with the operating manual, or from connecting other devices 

not recommended by the Manufacturer.

- damages caused by operating or storing the device in extremely 

adverse conditions, i.e. high humidity, dust, too low (freezing) or too 

high ambient temperature. Detailed permissible conditions for oper-

ating the Device are defined in the operating manual;

- damages caused by using accessories not recommended by the 

Manufacturer

- damages caused by faulty electrical installation of the Customer, 

including the use of incorrect fuses;

- damages caused by Customer's failure to provide maintenance and 

servicing activities defined in the operating manual;

- damages resulting from the use of spurious spare parts or accesso-

ries improper for given model, repairing and introducing alterations 

by unauthorized persons;

- defects caused by operating faulty Device or accessories.

14.

 The guarantee shall not cover natural wear and tear of the Device 

and its components listed in the operating manual and in technical 

documentation as such elements have a defined operational life.

15.

 The Device Guarantee shall not exclude, limit or suspend the Cus-

tomer's warranty rights.

16.

 The Manufacturer shall not be liable for damages to property 

caused by defective device. The Guarantor shall not be liable for in-

direct, incidental, special, consequential or punitive damages, or for 

any damages, including, inter alia, loss of profits, savings, data, loss of 

benefits, claims by third parties and any other damages arising from 

or related to the use of the Device.

Legal information:

Fibaro and Fibar Group are registered trademarks of 

Fibar Group S.A. Apple and HomeKit are registered trademarks of 

Apple Inc. Wi-Fi® is a registered trademark of Wi-Fi Alliance®. The Blue-

tooth word mark is registered trademark of Bluetooth SIG, Inc. Apple 

and HomeKit are registered trademarks of Apple Inc.
Use of the 

Works with Apple HomeKit

 logo means that an electronic 

accessory has been designed to connect specifically to iPod touch, 

iPhone, or iPad, respectively, and has been certified by the developer 

to meet Apple performance standards. Apple is not responsible for 

the operation of this device or its compliance with safety and regu-

latory standards.

Hereby, Fibar Group S.A. declares that the device is in 

compliance with Directive 2014/53/EU. The full text of the 

EU declaration of conformity is available at the following 

internet address: www.manuals.fibaro.com

Device labelled with this symbol should not be disposed with 

other household wastes. It shall be handed over to the appli-

cable collection point for the recycling of waste electrical and 

electronic equipment.