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Chapter 6 : Troubleshooting
6-1 Cannot use the scanner
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When you cannot connect to the scanner
When an error message appears when attempting to access the scanner, perform the following checks:
Consult your network administrator for problems with or questions about your network settings.
1.
Check whether the correct IP address of the scanner has been entered.
If the IP address is not correct, enter the correct one.
If the entered IP address is correct, go on to step 2.
2.
From the DOS prompt run a ping test through the destination host to the IP address
of the scanner.
e.g. : C:\>ping 192.168.101.152
If the ping test fails, check whether the copier's main power is switched on, and also check the network cable for proper
connection.
If the ping test is successful, go on to step 3.
3.
Check whether the IP router is correctly set.
If it is not correctly set, set it correctly.
If there is no problem in IP router setup, go on to step 4.
4.
Trace the routing to the scanner to check whether there are any error conditions
within the network.
If any error conditions are found, eliminate them.
If no error is found and yet the connection to the scanner cannot be established, contact your service representative.
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When you cannot scan
When you cannot scan, check whether [3. E.C.M. function setting] ([3. E.K.C. function setting]) -[Switching the Scanner ON/
OFF] is [ECM ON] ([EKC ON]) on the Key Operator Mode. About the detail of [3. E.C.M. function setting] ([3. E.K.C. function
setting]), please refer to the Copier’s User’s Guide or Print Controller User’s Guide.
