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CONTENTS
The Face ID Doesn’t Read Your Face
Two possible causes for this to happen:
Have you stand properly and not making any fa-
cial expression?
Your position from the camera must be at a proper distance
from the camera. If you see your reflection at the camera,
you are at the right position. Now, were you making facial
expression during verification? Don’t. Stay calm and look at
the camera. And please do not cover your face with any-
thing.
Have you tested the camera of your Face ID?
The camera might not be working properly. Test your cam-
era’s performance. Refer to Chapter to Test the Face Cam-
era.
The LED is Blinking All The Time
You have nothing to worry about unless the blinking light
is red. The green blinking light is indicating that Face ID is
under its standby mode. Red blinking light may signal prob-
lem in the Face ID. Contact your reseller for consultation.
“Duplicate Finger” Appears
Face ID is an intelligent terminal. It will not accept the same
fingerprint twice into its system. If you have registered a fin-
ger into Face ID, the system would prompt “duplicate finger”
when you try to enroll that finger for another time. Choose a
different finger to proceed.
RFID Card Doesn’t Respond
Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to face ID before the terminal
could read the information in the card. Refer to chapter 4
User for card enrolment.
Have you assigned the user ID to the verification
group that supports RFID card?
Without setting Face ID that you are under a group that sup-
ports RFID card, the Face ID wouldn’t read your card.
