Warranty
Information
CERTIFICATE OF LIMITED WARRANTY:
EXTENT OF COVERAGE: This warranty covers Fire Chief Furnaces FC1900, sold in the United States and Canada. This warranty is
void if the Fire Chief Furnace is not installed, maintained, and operated in accordance with the instructions in the owner’s manual and
local codes. Warranty is also null and void if the unit is used to burn materials for which the unit is not certified by the EPA. This warranty
applies to the original purchaser/owner of the Fire Chief Furnace and is not transferable. Replacement or repair parts are warrantied for
the remaining period of the original warranty.
All warranty claims must include:
• Date of purchase
• Model and serial number
• Proof of purchase – dated invoice, bill of sale, cancelled check or payment record
• Name and address of the dealer where the unit was purchased
Fire Chief Industries warranties the cast iron grates and the firebox to be free of defects in material and workmanship for five years.
Intentional misuse or abuse causing burn through of cast iron components voids all warranties. Over firing the furnace will cause the
front face to crack and is not covered by the warranty. Furthermore, some aesthetic deterioration can be expected as the result of
normal operation, therefore the physical appearance is not guaranteed to remain unchanged. The manufacturer warrants all electrical
components for 1 year, and the motors for 2 years. Please be advised that the firebrick and door gaskets are excluded from this warranty.
In order to exercise the aforementioned warranty, a certified professional must determine the appliance/part to be defective. He or she
must submit a written statement to Fire Chief detailing an assessment of the problem. This assessment MUST be accompanied by
substantiating proof of purchase (dated invoice, bill of sale, cancelled check, or payment record), model and serial number. Fire Chief will
then authorize repair or replacement appropriate to the submitted claim. Fire Chief will not honor expenses incurred from any action that
was not expressly consented to in writing. The owner is hereby notified that he or she will be obligated to assume liability for removal,
reinstallation, shipping, and labor costs involved in servicing/repairing or replacing the part or unit. The merchandise in question must
be shipped via PREPAID FREIGHT to Fire Chief. Fire Chief will return the repaired or replacement part to the purchaser on a FREIGHT
COLLECT basis.
This warranty will be rendered null and void if this part/unit exhibits symptoms of obvious over-firing, deliberate abuse or negligence,
improper installation, or is used for commercial purposes.
Finally, Fire Chief Industries will not be responsible for any claim not stated in our warranty nor does any implied warranty extend beyond
the limits stated above.
If you are unable to receive satisfactory service, please contact Fire Chief with all pertinent information including daytime phone number
and a detailed description of the type of problem you are having. Fire Chief technical service will contact you as soon as possible. Call
1-800-875-4788 or mail information to: Fire Chief Industries, 10950 Linpage Place, Saint Louis, MO 63132.
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