WARRANTY & RETURN POLICIES
THESE ARE THE SOLE AND COMPLETE WARRANTY AND RETURN POLICIES FOR ALL PRODUCTS AND SETS
FORTH THE EXCLUSIVE REMEDIES OF THE CUSTOMER. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER
WARRANTIES, EITHER EXPRESSED OR IMPLIED. IN NO EVENT SHALL FIRE INNOVATIONS BE LIABLE FOR
DAMAGES IN EXCESS OF THE PRODUCT VALUE OR FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES TO PERSON OR PROPERTY ARISING OUT OF THE USE OR INABILITY TO USE OF SUCH PRODUCT;
TO THE FULL EXTENT THE APPLICABLE LAW MAY DISCLAIM SUCH DAMAGES.
RETURN POLICY
Fire Innovations allows returns or exchanges on all non-customized merchandise. Returned merchandise
must be delivered in “as delivered” condition without any “use” marks. We offer a 30 day window, following
the receipt, for these returns with no restocking or handling fee. Following that 30 day window a 10%
restocking and handling fee will be assessed. After 90 days, all returns will be issued a company credit
for the amount of invoice minus 15% restocking and handling fee. Additionally, no returns are allowed for
discontinued items over 30 days of receipt. The customer is required to obtain a RMA (Return Merchandise
Authorization) prior to returning any merchandize. The customer is fully responsible for shipping costs.
LIMITED WARRANTY
Fire Innovations warrants all its products will be free from defects in construction and workmanship for 90
days from the date of purchase. Fire Innovations at its sole option may either repair or replace a defective
product at no charge to the customer. A copy of customer purchase receipt and/or invoice may be required
for warranty.
CUSTOMER OBLIGATIONS
It is the customer’s obligation to fully understand all form, fit and function of the product(s). To obtain
warranty service or return services, a customer must complete the warranty Review Request Form included
with the product or available online and fax or mail it back to Fire Innovations. Once the form is reviewed,
a RMA will be issued. The customer must return the product, shipping charges prepaid, along with the
warranty request to the provided address.
EXCLUSIONS
The warranty and return policies do not cover any product which has suffered normal wear and tear, defects
resulting from accidents, product misuse, product abuse, failure to follow product instructions, improper
product maintenance, neglect, tampering with the product, alterations, unauthorized product repairs, fire,
flood, chemicals, acts of God, and damage while in transit to Fire Innovations. Further, this warranty expressly
does not cover any general or consequential damages to person or property other than the product, including
but not limited to devices used in conjunction with the product.
REPLACEMENT GUARANTEE PROGRAM
If it is determined that the failure claimed is not covered by our warranty program, you may be eligible for our
Replacement Guarantee Program. This program offers any customer that has product failure/damage within
a two year period (proof of purchase maybe required) that is not covered by our warranty, a replacement
product at a prorated discounted price.
Replacement Program Prorated Discount Schedule
0-6 months
6 months-1 year
1 year – 18 months
18 months-2 years
25%
20%
15%
10%
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