13
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Burner won’t light
Gas pressure is low.
Turn tank valve “OFF” and replace the
tank.
The orifice is blocked.
Clear blockage.
Control knob is not in “High” position. Turn control knob to “ON”
Burner flame is low
Gas pressure is low.
Turn tank valve “OFF” and replace the
tank.
The control knob is not positioned at
“High”.
Position the control knob at “High”
The burner jet may be partially
blocked.
Clear blockage.
Outdoor temperature is less than 40°F
and tank is less than 1/4 full.
Use a full tank.
Supply hose is bent or kinked.
Straighten the hose.
Carbon build-up
Build-up of carbon can accumulate
over time.
Wipe off before lighting.
Thick black smoke
Blockage in burner
Remove blockage and clean burner
inside and outside.
If these troubleshooting steps are unable to resolve the problem, please call customer service dept at
1-855-CHANT-US (1-855-242-6887) from 8:00am to 5:00pm Eastern time, Monday through Friday for
assistance.
