18
FREQUENTLY ASKED QUESTIONS
1. I cannot turn on the cooker, and there is no signal
from the Control Unit
ANSWER 1:
The Heat Sensor has been removed or
placed incorrectly on the installation plate. The Heat
Sensor should be positioned parallel to the installation
plate and it is recommended to have the LED facing the
user.
ANSWER 2:
If the Heat Sensor is correctly positioned
on the installation plate, the Control Unit’s overheating
protection has switched the cooker’s power off. The
cooker can be switched on again by turning off the
power supply for a few seconds using the cooker’s fuse
(in the consumer unit). If the overheating protection
fails again, move the Control Unit to a cooler or better-
ventilated place.
2. The Stove Guard emits alarms during normal
cooking
ANSWER 1:
If the Heat Sensor is positioned lower
than 90 cm above the cooker, it has a learning function
(see page 13). Pressing the Heat Sensor button during
the pre-alarm lowers the sensitivity slightly.
Other causes of alarms during normal cooking:
•
A pot is removed from a hot hotplate
• A kettle/pot does not cover the hotplate
• Cooking without a lid
• A hot frying pan placed on the hotplate
ANSWER 2:
If measures to prevent unnecessary alarms
have been performed a few times and the Heat Sensor
still emits alarms in the same situation, the sensitivity
should be adjusted less sensitive manually, for example
from level 4 to level 5. See page 16.
3. The Auto-diagnostics alarm was not reset by
pressing the Heat Sensor button once
ANSWER 1:
The Auto-diagnostics alarm (Control
Unit emits one short and one long "ring" every ten
seconds) may be triggered if the Heat Sensor is not on
the installation plate, if it is positioned incorrectly, or if it
is covered by dirt or grease. It can also be triggered by a
problem with the radio connection or malfunction of the
Control Unit.
ANSWER 2:
Make sure that the Heat Sensor is firmly
attached to the installation plate and that it is positioned
correctly. The LED should be facing the user (see page 5).
Clean the Heat Sensor with a lint-free cloth moistened
with soapy water.
Press the Heat Sensor button once.
ANSWER 3:
Turn off the cooker’s power from the
consumer unit for 15 seconds.
ANSWER 4:
If the fault diagnosis switches off the
cooker again, contact the retailer. If the cooker is still
turned off due to the fault diagnosis, it can only be
used for 5 minutes at a time by turning the power off
for 15 seconds as described in answer 2 above (EN
requirements).
4. Placing of the Heat Sensor in zones that do not
necessarily match all EN standard requirements
ANSWER:
According to the EN standard, the Heat
Sensor should "see" the base of the pot in order to
measure the temperature. In these zones (see the
tables on pages 5, 7 and 9), the Heat Sensor cannot see
the bottom of pots with high edges and may identify a
hazardous situation somewhat more slowly, but is still
safe to use.
5. During the function test, the Heat Sensor does
not emit a sound when the button is pressed
ANSWER:
Make sure that the battery has power and
is inserted properly, "plus-side" up.
6. The test alarm cannot be reset
ANSWER:
First try the function test, see page 12. If this
does not fix the problem, turn off the cooker’s power
at the consumer unit for 15 seconds and repeat the
function test. Wait for 5 seconds before resetting the
alarm.
7. The Stove Guard did not give an alarm in a
dangerous situation
