REV. 8-9-19 Page 17
AWS Sanctuary 2 & 3 Fire Features
TROUBLESHOOTING
Sequence of Operation
Fire Feature Turned ON
First Pilot with Hot Surface Igniter
Heats Up and Glows (Approx. 10 seconds)
Secondary Pilot Opens; “Click” is Heard;
Gas is Released to Burner
Fire Feature is Lit Until
Turned OFF
The system is designed to relight itself if blown out. It will
try (3) times to relight before it goes into a “hard” lock out.
Then it must be turned OFF and back ON to reset it .
• No Power
- Check for power at the fire feature(s). Confirm proper power is being supplied to the system. 30VDC
from power supply to valve and 120VAC where power supply is plugged into.
• Defective Controller
- If 120VAC power is connected directly to the gas valve, the controller inside the valve box will
be damaged. It this happens, a burned electrical smell might be present - replace controller.
• Connector Not Plugged In Correctly
- Check the 2-pin connector from pilot to the gas valve, Ensure it is plugged
into place with the locking latch.
• Pins Not Secure
- Check the pins inside the 2-pin connector, ensure they are not loose. If loose push them back in
until tight and try system again.
• Possible Defective Igniter
- Unplug the igniter and check resistance across the two pins inside the plastic housing
coming from the pilot assembly. Use a multi-meter to check resistance. No resistance or resistance greater than 8
ohms indicates a defective igniter. Page 14 valve reference shows the igniter and thermopile 2-pin connections for
testing.
1. Turned the Fire Feature ON... but nothing happens.
2. Glow Plug does not glow.
START UP ISSUES
