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SERVICE INFORMATION
CONTACT THE
FIRMAN
PRODUCT SERVICE
DEPARTMENT AT
1-844-347-6261
or at www.firmangenerators.com
to obtain warranty service
information or to order
replacement parts or
accessories.
HOW TO ORDER REPLACEMENT PARTS
Even quality built equipment such as the electric
generator you have purchased might need
occasional replacement parts to maintain it in
good condition over the years. To order
replacement parts, please give the following
information:
1. Model No. ,Rev. Level and Serial No. and all
specifications shown on the Model No./Serial
No. plate.
2. Parts number or numbers as shown in the
Parts List section.
3. A brief description of the trouble with the
generator.
REGISTER YOUR PRODUCT
Register your Firman generator online
at www.firmangenerators.com
Warranty Qualifications
FIRMAN GENERATOR will register the warranty upon
receipt of your Warranty Registration Card and a
copy of your sales receipt from one of FIRMAN's
retail locations as proof of purchase. Please submit
your warranty registration and your proof of purchase
within ten (10) days of the date of purchase.
WARRANTY
FIRMAN Three (3) Year Limited Warranty
Do Not Return the Unit to the Place
of Purchase
Contact the FIRMAN Service Center and FIRMAN
will troubleshoot any issue via phone or e-mail.
If the problem is not corrected by this method,
FIRMAN will, at its option, authorize evaluation,
repair or replacement of the defective part or
component at a FIRMAN Service Center. FIRMAN
will provide you with a case number for warranty
service. Please keep it for future reference.
Repairs or replacements without prior authoriz
-ation, or at an unauthorized repair facility, will
not be covered by this warranty.
Repair/Replacement Warranty
FIRMAN warrants to the original purchaser that
the mechanical and electrical components will
be free of defects in material and workmanship
for a period of one (1) year (parts and labor) and
three (3) years (parts) from the original date of
purchase 90 days [parts and labor] and 180 days
[parts] for commercial & industrial use.
Transportation charges on product submitted
for repair or replacement under this warranty
are the sole responsibility of the purchaser.
This warranty only applies to the original
purchaser and is not transferable.
Warranty Exclusions
This warranty does not cover the following
repairs and equipment:
Normal Wear
Your product needs periodic parts and service
to perform well. This warranty does not cover
repair when normal use has exhausted the life
of a part or the equipment as a whole.
