First Degree Fitness Neptune Challenge, Owner'S Manual

12  

Troubleshooting:

Fault

Probable Cause

Solution

Water changes color 
or becomes cloudy. 

Rower is in direct sunlight or 
has not had water treatment. 

Change rower location to reduce 
direct exposure to sunlight. Add 
water treatment or change tank 
water as directed in the water 
treatment section of this manual. 

Rower belt slipping 
off belt/ bungee pul-
ley. 

Bungee not under enough ten-
sion. 

Tighten bungee cord following the 
instructions given in the change 
bungee section of this manual. 

Front leg rises slightly 
during vigorous row-
ing 

M10X180mm Vertical Frame 
Tensioning Bolt  is slightly too 
loose. 

Tighten bolt 1/2 turn and try 
again.  Tighten as needed until 
problem stops.  Note:  Over tight-
ening this bolt can damage the 
seat rail. Only tighten bolt until 
mid leg begins to lift slightly from 
the ground.  Refer to “Fine Tun-
ing the Neptune Challenge” for 
details. 

The Neptune Chal-
lenge computer does 
not illuminate after 
battery installation. 

Batteries installed incorrectly or 
need replacing. 

Reinstall batteries in correct posi-
tion and try again.  If the LCD 
screen fails to illuminate, replace 
batteries. If this fails, contact your 
local service center. 

Neptune Challenge 
Computer screen  
illuminates, but does 
not register when 
rowing. 

Loose or failed connection. 

Check that the computer lead is 
connected properly.  If it is con-
nected then contact your local 
service center.