First payment axept PAX S800, User Manual

Page 1: ...axept PAX S800 User Guide Version 1 6 April 2017...

Page 2: ...0 6 Processing a Refund Contactless 23 7 Declined Transactions 26 8 Voiced Referred Transactions 28 9 Processing a Cardholder Not Present CNP Sale 30 9 1 Cardholder Not Present CNP Results 34 10 Proce...

Page 3: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 2 13 Useful Information 59 13 1 Key Map Alpha Characters 59 13 2 Glossary 60 Contact Information 63...

Page 4: ...ss transactions as quickly as possible whilst providing valuable reporting and other functionality This user guide is designed to provide users of axept S800 with everything needed to set up register...

Page 5: ...1 6 4 1 INITIAL SETUP Before starting to use the axept S800 please take a few moments to check the contents of the box you should have received the following axept S800 Terminal External AC Power Adap...

Page 6: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 5 1 1 Terminal Overview An overview of the axept S800 terminal...

Page 7: ...con Description Internet connection present No internet connection present Transaction data stored on the terminal not displayed once data uploaded Terminal configuration download required Confirmatio...

Page 8: ...odem Sync HDLC up to 1200 2400 9600bps Asnyc V 92 up to 56Kbps LAN 10 100Mbps Peripheral Serial Port 1 x RS232 A RJ45 1 x RS232 B RJ45 PINPAD 1 x RJ11 LAN 1 x LAN RJ45 phone 1 x Line RJ11 USB OTG Mini...

Page 9: ...e Lid 02 Turn the axept S800 over so the connections on the underside are visible Connect the power supply into the socket labelled Power as highlighted Connect the Ethernet cable providing internet c...

Page 10: ...n menu will appear Highlight ETHERNET using the and keys on the keypad and press the key on the keypad to continue 02 axept S800 supports Dynamic Host ConfigurationProtocol DHCP which automatically ob...

Page 11: ...process it will prompt for the entry of the Department ID Enter the Department ID sent to you using the keypad and press the key on the keypad to continue 02 Enter the User ID sent to you using the k...

Page 12: ...he Logon confirmation screen in step 01 05 Once the log on has been completed the main menu will be displayed If this is still the correct Department ID press the key on the keypad to continue If the...

Page 13: ...insert their card into with the Chip of the card on top facing towards you into the Chip and PIN card slot at the base of the terminal 02 Enter the amount of the sale using the keypad axept S800 will...

Page 14: ...l 06 Once the card is inserted axept S800 will process the card Please wait and do not remove the card whilst this is in progress 07 Press the key on the keypad to confirm cashback is required or the...

Page 15: ...PIN screen pass the axept S800 terminal to the cardholder and ask them to enter their PIN After the PIN has been keyed in the cardholder will then need to press the key on the keypad to continue 11 ax...

Page 16: ...ce the card is removed the Merchant Receipt will begin printing 16 Tear off the receipt from the axept S800 terminal and press the key on the keypad to continue 17 The cardholder receipt will then beg...

Page 17: ...e 01 From the main menu select option 1 Sale Press the key on the keypad 02 Enter the amount of the sale using the keypad axept S800 will automatically enter the decimal place for you Press the key on...

Page 18: ...ound confirms the card has been read the green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message will be displayed momentarily to confirm the card has...

Page 19: ...8 09 The Merchant Receipt will begin printing 10 Tear off the receipt after printing has completed from the axept S800 terminal and press the key on the keypad to continue 11 The payment processing pr...

Page 20: ...cardholder copy of the receipt if required The following steps describe the process for printing a customer cardholder copy of the receipt for contactless transactions 01 From the main menu select op...

Page 21: ...select option 2 Refund press the key on the keypad 02 Enter the amount of the refund using the keypad axept S800 will automatically enter the decimal place for you Press the key on the keypad to conti...

Page 22: ...from the terminal The transaction will continue once the card is removed 07 axept S800 will attempt to authorise and process the refund 08 The merchant receipt will then be printed Tear off the recei...

Page 23: ...Guide v1 6 22 10 If the signature is confirmed as valid axept S800 will begin to print the cardholder s refund receipt Tear off the receipt after printing has completed 11 The refund procedure is now...

Page 24: ...r device 01 From the main menu select option 2 Refund press the key on the keypad 02 Enter the amount of the refund using the keypad axept S800 will automatically enter the decimal place for you Press...

Page 25: ...he green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message will be displayed momentarily to confirm the card has been successfully read 07 axept S800 w...

Page 26: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 25 10 The refund procedure is now complete and axept S800 will return to the main menu...

Page 27: ...eing declined such as lack of funds in the cardholder s account or that the card may have been reported as stolen The below shows the screens that will appear during a declined transaction 01 In this...

Page 28: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 27 04 axept S800 will prompt for the card to be presented again...

Page 29: ...s been received axept S800 will request that the card is removed 02 axept S800 will display a summary of the referral details Once the Authorisation Centre has been contacted and the details provided...

Page 30: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 29 05 axept S800 will then print both the Merchant s and Cardholder s receipts...

Page 31: ...ecurely as possible axept S800 will require the entry of the Card Security Code CSC House Number and Post Code AVS The process for these transactions are detailed below 01 From the main menu select op...

Page 32: ...ired multiple times until it is displayed Press the key on the keypad to continue 06 axept S800 will prompt for the card number PAN Enter the card number no spaces and press the key on the keypad to c...

Page 33: ...he keypad to continue Alternatively press the key on the keypad to skip if this does not need to be checked 11 axept S800 will attempt to process and authorise the transaction with your acquirer 12 ax...

Page 34: ...d press the key on the keypad to continue 15 The Cardholder s Approved or Declined receipt will begin printing based on whether the transaction was approved or rejected and can be torn off once printi...

Page 35: ...ept S800 also displays the outcome of the CSC and AVS checks This allows the accept or reject decision to be made by the user with all the required information The results are displayed using a symbol...

Page 36: ...u select option 3 Other Transactions Press the key on the keypad 02 Select the type of order that is being processed This example will use Mail Order but the process is the same no matter which option...

Page 37: ...keypad to continue 06 axept S800 will prompt for the card number PAN Enter the card number no spaces and press the key on the keypad to continue 07 axept S800 will prompt for the card s expiry date 2...

Page 38: ...Receipt 11 Tear off the receipt from the terminal and press the key on the keypad to continue 12 The cardholder s refund receipt will then begin printing and can be torn off once printing has complet...

Page 39: ...fter the transaction The following demonstrates how to reprint additional receipts 01 From the main menu select option 4 Reprint press the key on the keypad 02 Select whether an additional Merchant or...

Page 40: ...www firstpaymentmerchantservices co uk axept S800 User Guide v1 6 39 05 axept S800 will return to the reprint menu You can reprint another receipt or press the key to return to the main menu...

Page 41: ...The following provides an overview of the functions and settings available 12 1 Reports A number of default reports are available to allow reconciliation to be performed via the terminal 01 To access...

Page 42: ...ransactions processed during the Current Shift Running this report provides a total for the shift and will clear down the totals Current Day Report Report which provides totals of the transactions pro...

Page 43: ...during the installation However should these details need to be updated e g Network updated this can be reconfigured within the Network Settings menu 01 From the main menu select option 5 Menu Press t...

Page 44: ...HCP 01 From the Network Settings menu highlight Ethernet using the and keys on the keypad or press the key on the keypad and press the key on the keypad to continue 02 To use a fixed IP rather than DH...

Page 45: ...eypad to continue 06 Enter the IP address for the Preferred DNS Press the key on the keypad to continue 07 Enter the Alternative DNS Press the key on the keypad to continue 08 axept S800 confirms that...

Page 46: ...menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 To set the Date or Time on the terminal select option 2 Date...

Page 47: ...17 07 26 26 July 2017 axept S900 will automatically enter the forward slash for you Press the key on the keypad to clear the previous value the key to confirm or the key to cancel the changes 06 If se...

Page 48: ...From the Power Management menu select option 1 Screen Brightness Press the key on the keypad 05 The current brightness level will be displayed To change the brightness level select the Clear key Pres...

Page 49: ...version is stored on the terminal The following describes the process of using Software Rollback 01 From the main menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu selec...

Page 50: ...ill start to perform the backup process Please be patient as this may take several minutes 06 Once the backup process is complete axept S800 will start to perform the software rollback Please be patie...

Page 51: ...er Guide on how this is achieved allowing axept S800 will download and install the update The following describes the process of downloading and installing software updates or terminal configuration u...

Page 52: ...will start to download the software update 06 After the download is complete the update icon will be displayed and axept S800 will require you to logout and logon again 07 After logging on axept S800...

Page 53: ...the terminal in OCC 09 During the update process axept S800 will perform a backup Please be patient as this make take several minutes Once the backup is complete the axept S800 terminal will restart a...

Page 54: ...ates 01 From the main menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 Check for updates select option 7 Check...

Page 55: ...ad is complete the update icon will be displayed and axept S800 will require you to logout and logon again 07 From the main menu select option 6 Logout to logout and then logon again Press the key on...

Page 56: ...ide v1 6 55 INFO axept 800 will only download a configuration update if one is available and has been assigned to the terminal in OCC axept S800 will display No updates Currently Available if no updat...

Page 57: ...terminal axept S800 screen shows that data is stored by displaying the offline transaction icon with the number of transactions shown underneath Once internet connection is restored the data will beg...

Page 58: ...s should only be uploaded when requested by First Payments Merchant Services as part of a support case The following steps describe how to upload the log data if required 01 From the main menu select...

Page 59: ...User Guide v1 6 58 12 5 Network Check This feature is currently not available for use 12 6 Restart Terminal This will restart the axept 800 terminal 05 The Log Upload Complete message will be displaye...

Page 60: ...hen entering free text fields such as the merchant reference into S800 Key Number of Key Presses Output 1 2 3 4 5 6 7 8 9 10 11 12 1 1 2 2 A B C a b c 3 3 D E F d e f 4 4 G H I g h i 5 5 J K L j k l 6...

Page 61: ...ircuits for identification data storage or special purpose processing used to validate personal identification numbers PINs authorise purchases verify account balances and store personal records In so...

Page 62: ...ent cards CVV2 Card Verification Value 2 Visa payment cards Debit Card A card enabling the holder to have his purchases directly charged to funds on his account at a deposit taking institution may som...

Page 63: ...t Service Provider PSP Entity engaged by a merchant or other entity to handle payment card transactions on their behalf While payment processors typically provide acquiring services payment processors...

Page 64: ...and Bank Holidays excluding Christmas Day 10 00 17 00 Non urgent requests can be emailed to c service firstpayments co uk E mails will be actioned within the business hours of Monday to Friday 9 00 am...