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TROUBLESHOOTING
If there is a problem with your appliance, check the following points before contacting your
local Fisher & Paykel trained and supported service technician or the Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at fisherpaykel.com (this service is available to selected markets only).
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Appliance does
not operate
No electricity at power
outlet.
Check that the plug is correctly
connected and power switched on.
Check another appliance at the same outlet.
Check house fuse.
Light not
working
Light not functioning.
The light cannot be serviced by the user.
Contact your Fisher & Paykel trained and
supported service technician.
Refrigerator not working.
Check refrigerator is turned on at the
wall or at the isolating switch.
Motor operates
for long
periods
Hot weather.
Minimize door openings to allow
temperature to stabilize.
Frequent door openings.
Large amount of food
recently added.
Temperature control set
too low.
See ‘Using your appliance’ section.
Doors not sealing
properly.
Check that cabinet is level and gasket
seals are clean. See ‘Cleaning and Care’
section.
Storage
compartments
too warm
Temperature setting not
correct.
See ‘Using your appliance’ section.
Frequent door openings.
Minimize door openings to allow
temperature to stabilize.
Large amount of food
recently added.
Food freezing
in the fridge
compartment
Temperature setting
not correct.
See ‘Using your appliance’ section.
Food placed directly in
front of air outlets.
Move chill sensitive foods away from
the center back of the shelves.
Unfamiliar
noises
Cabinet not stable or level.
See ‘Installation Guide’ of your appliance.
Freezer is defrosting.
This is normal.
