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TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through Fisher & Paykel Customer Care
Centre or online at fisherpaykel.com (this service is available to selected markets only).
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Appliance does
not operate
No electricity at power outlet.
Check that the plug is
correctly connected and power
switched on.
Check another appliance at the
same outlet.
Check house fuse.
Light
not working
Light not functioning.
The LED light cannot be
serviced by the user. Contact
your Fisher & Paykel Dealer or
Fisher & Paykel trained and
supported service technician.
Refrigerator not working.
Check refrigerator is turned on
at wall.
Light and display
not working
Product in
SABBATH MODE
.
Press and hold , and
together for 4 seconds.
Motor operates
for long periods
Hot weather.
Minimise door openings to allow
temperature to stabilise.
Frequent door openings.
Large amount of food
recently added.
Temperature control set too low.
Refer to section
‘Temperature control’.
Doors not sealing properly.
Check that cabinet is level and
gasket seals are clean.
Storage
compartments
too warm
Temperature setting not correct.
Refer to section
‘Temperature control’.
Frequent door openings.
Minimise door openings to allow
temperature to stabilise.
Large amount of food
recently added.
Food freezing in
the refrigerator
Temperature setting not correct.
Refer to section
‘Temperature control’.
Food placed directly in front of
air outlets.
Move chill sensitive foods
away from the centre back of
the shelves.
Unfamiliar noises
Cabinet not stable or level.
Refer to your Installation guide
or ‘User warnings and sounds’.
Freezer is defrosting.
