36
Ice & Water models only
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Water has poor
taste/odor
Refrigerator not used for
an extended period.
Flush the water filtration system.
Dispense and discard 1 gal (4L) of
water, this will ensure the water tank
is refilled with fresh water.
Poor incoming
water quality
Refrigerator not used for
an extended period.
Flush the water filtration system.
Dispense and discard 1 gal (4L) of
water, this will ensure the water tank
is refilled with fresh water.
Water dispenser
does not work
Water supply turned off or
not connected.
Turn water on.
Supply line may be blocked.
Check incoming connection for kinks
or leaks.
On first installation there
may be air in water system.
To remove air, run 1 gal (4L) of water
through the dispenser.
Filter may be blocked and
needs replacing.
Replace filter cartridge. Replacement
filter cartridges can be purchased
online from fisherpaykel.com or by
calling Fisher & Paykel Customer Care.
Water frozen in tank.
Increase temperature to a warmer
setting in refrigerator compartment
and freezer.
Water in first
glass is warm
Water dispenser not used
for extended period.
Discard first glass of water dispensed.
Tank capacity used recently.
Allow water time to cool.
Drips overflow
drip tray
Air trapped in tank.
Flush the water filtration system.
Dispense and discard 1 gal (4L) of
water, then rest the dispenser pad for
a further 2 minutes.
Dispense and discard a further 1 gal
(4L) of water. This will displace trapped
air in the water tank and filter system.
New filter installed.
Water flow rate
has slowed
down
Filter cartridge is restricted.
Check if filter icon is
illuminating.
Replace filter cartridge. Replacement
filter cartridges can be purchased
online from fisherpaykel.com or by
calling Fisher & Paykel Customer Care.
Kinked water supply line.
Ice buildup
inside freezer
compartment
Freezer door not closing
tightly.
Arrange items in freezer so door can
close tightly.
Check and clean door gasket seal.
Ice maker sounds
Normal ice maker operation.
See ‘User warnings and sounds’ section.
Small or large
ice cubes
Insufficient or excessive
water pressure.
Check water pressure.
TROUBLESHOOTING
