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36

CUSTOMER CARE

Before you call for service or assistance...

Check the things you can do yourself. Go online to our website, fisherpaykel.com, 
for Support and Product Help. and refer to your User guide to check:

1

  Your product is correctly installed.

2

  You are familiar with its normal operation.

You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’ 
sections at the back of the book.

If after checking these points you still need assistance or parts, we recommend you 
book a service through our website with your nearest Fisher & Paykel trained and 
supported service technician, or call Customer Care for assistance.

In New Zealand if you need assistance…*

Visit us online or call the Fisher & Paykel Customer Care Centre and talk to one of our 
Customer Care Consultants.

Toll Free:

 0800 FP CARE or 0800 372 273 

Website:

 fisherpaykel.com 

Postal address:

 Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians 
who can carry out any service necessary on your appliance. Visit our website or call 
our Customer Care Centre for a list of Fisher & Paykel trained and supported service 
technicians in your area.

In Australia if you need assistance…*

Visit us online or call the Fisher & Paykel Customer Care Centre and talk to one of our 
Customer Care Consultants.

Toll Free:

 1300 650 590

Website:

 fisherpaykel.com

Postal address:

 Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, 

Cleveland QLD 4163

If you need service…*

Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians 
that can carry out any service necessary on your appliance. Go online to our website or 
call our Customer Care Centre for a list of Fisher & Paykel trained and supported service 
technicians in your area.

*If you call, write or contact us via our website please provide:  
Your name and address, model number, serial number, date of purchase and a complete 
description of the problem. This information is needed in order to better respond to 
your request for assistance.

Product details can be found on the rear of the machine, and/or on the inside of the 

door below the glass (when the door is open).

Summary of Contents for DE4560M

Page 1: ...INSTALLATION GUIDE USER GUIDE NZ AU SG VENTED CLOTHES DRYER DE7060M DE6060M DE5060M DE5060MU DE4560M models ...

Page 2: ......

Page 3: ...al Fisher Paykel dealer Registration Register your product with us so we can provide you with the best service possible To register your product visit our website fisherpaykel com Introduction 2 Safety and warnings 3 Installation instructions 7 Control panel 15 Drying cycles 19 Sorting and loading 23 Getting started quickly 25 Customising drying cycle 26 Caring for your dryer 28 Before you call fo...

Page 4: ...s of the sun Your clothes will feel softer retain their shape better and require less ironing This dryer has been specifically designed to complement our front loading and top loading Fisher Paykel washers All of our dryers have the ability to automatically sense when your clothes are dry meaning your dryer is more efficient making it kinder on your wallet and the environment Please take the time ...

Page 5: ...these instructions can result in death or personal injury IMPORTANT SAFETY INSTRUCTIONS WARNING z z The appliance must not be supplied through an external switching device such as a timer or connected to a circuit that is regularly switched on and off by a utility z z We do not recommend the use of extension cords or portable electrical outlet devices for safety reasons z z Do not touch or operate...

Page 6: ...not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless given supervision or instruction concerning the use of the dryer by a person responsible for their safety z z Children should be supervised to ensure they do not play with the dryer z z Unplug the machine from the power supply when it is not in use z z ...

Page 7: ...isher Paykel trained and supported service technician This must be done when the dryer installation is changed from free standing z z The dryer exhaust ducting should be inspected and cleaned periodically to remove accumulated lint z z If the lint filter becomes damaged contact your Fisher Paykel trained and supported service technician to arrange getting a new filter Do not operate your dryer wit...

Page 8: ...eaning solvents vegetable or cooking oil acetone denatured alcohol some brands of spot removers turpentine waxes and wax removers or other flammable or explosive substances should not be placed in a tumble dryer z z Do not dry unwashed items in the tumble dryer z z The dryer is not to be used if industrial chemicals have been used for cleaning z z Fabric Softeners or similar products should not be...

Page 9: ...re kept out of reach of children z z Help protect the environment and dispose of the packaging from around the dryer in an environmentally friendly manner 2 Tilt the dryer backwards and walk it off the base one foot at a time Not doing so may cause damage to your floor and dryer 3 Remove all packaging and accessories from inside the drum and ensure you remove protective covers from the door and co...

Page 10: ...ents lint and other fine particles being blown into the room z z All external venting systems must be z z Made from 100mm diameter flexible foil sleeved with a galvanised metal pipe where the vent system goes through the wall or 100mm diameter galvanised metal piping z z Exhausted outside and not into another confined space eg the roof cavity of a house z z Fitted with a vent cap outside to stop r...

Page 11: ...and replace with the outlet cover from the rear left hand side These covers should be gently pried at the sides to prevent damage External venting The dryer is vented with a kit that can be positioned to remove air to the side The dryer is vented directly through the wall using a ducting kit in combination with the duct adaptor supplied with the dryer The dryer is vented through a window using a d...

Page 12: ...sher or tub A wall mounting kit must be used Inverting allows access to the dryer control panel Tools and parts required z z Drill and 3mm bit z z Cross head screwdriver Wall mounting kit includes z z 2 x Plastic spacers z z 2 x Wall hanging brackets z z 2 x Hanging hook z z 4 x Wood screws z z 6 x Screws for hanging hooks and plastic spacers ...

Page 13: ...LLATION INSTRUCTIONS 11 Inverted wall mounting Min 50mm clearance Max lid open height 880mm min clearance to ceiling Min 50mm clearance DE7060M 612mm DE6060M 612mm DE5060M 612mm DE5060MU 612mm DE4560M 521mm ...

Page 14: ...t behind the spacers to ensure the dryer is horizontal The distance between the centre of each bracket is 555mm A 3 To install the hooks onto the dryer remove one screw from each side B reuse these screws with two more each side from the kit to fasten the hooks in place 4 Remove plastic plugs from the back of the dryer and screw the spacers provided in place C 5 With assistance mount the dryer on ...

Page 15: ... bends Internal venting Front venting is the only option for internal venting The dryer is set up for front venting when it leaves the factory Note where possible all efforts should be made to vent the dryer externally to avoid moisture build up around the dryer Electrical connection 1 This appliance must be connected to a 220V 240V 50Hz sinusoidal 10A electrical supply 2 Uncoil the power cord rem...

Page 16: ...ny problems you must address these before proceeding with normal use The dryer will automatically turn off at the end of the cycle if there are no problems Before you start it is a good idea to go through the following checklist 1 Has the packaging been removed 2 Is the lint filter correctly in place 3 Has the power cord been connected to an appropriate power supply and the power turned on 4 Have ...

Page 17: ...elay start is not available for time dry cycles 6 Progress lights The progress lights indicate what stage of the cycle the dryer is currently at Damp Dry or Cooling All three lights are on at the beginning of the cycle The light for the current stage of the cycle flashes and each one goes out when that stage of the cycle is complete 7 Dryness Level Allows you to select the level of dryness for you...

Page 18: ...les Note Delay start is not available for time dry cycles 6 Progress lights The progress lights indicate what stage of the cycle the dryer is currently at Damp Dry or Cooling All three lights are on at the beginning of the cycle The light for the current stage of the cycle flashes and each one goes out when that stage of the cycle is complete 7 Dryness Level Allows you to select the level of dryne...

Page 19: ... an error is detected or a warning is necessary 5 Progress lights The progress lights indicate what stage of the cycle the dryer is currently at Damp Dry or Cooling All three lights are on at the beginning of the cycle The light for the current stage of the cycle flashes and each one goes out when that stage of the cycle is complete 6 START PAUSE Press to start or pause the selected drying cycle 7...

Page 20: ...en for automatic cycles Airing Cool down Cooling When the dryer has sensed that the load is dry it will automatically go into an airing or cool down cycle During Cooling the drum tumbles and cool air is blown through the clothes This cools the load to reduce creasing if the clothes are left in the dryer Keylock This option enables you to deactivate the buttons on the display panel except for the P...

Page 21: ...weatshirts jerseys rugby shorts jeans tea towels Longer high heat cycle for heavier fabrics and denim 6 Dry Extra Dry High Delicate Delicate clothing items eg synthetics and fine fabrics Cooler cycle for carefully drying delicate and heat sensitive fabrics 4 Dry Medium Time Dry Clothes that you wish to dry for a specific time period User selectable 30 150 minute drying time 6 N A High Dryness leve...

Page 22: ... and denim 5 Dry Extra Dry High Delicate Delicate clothing items eg synthetics and fine fabrics Cooler cycle for carefully drying delicate and heat sensitive fabrics 4 Dry Medium Time Dry Clothes that you wish to dry for a specific time period User selectable 30 150 minute drying time 5 N A High Depends on your model of dryer 5 or 6kg capacity Dryness level is only an option on automatic sensing c...

Page 23: ... jerseys rugby shorts jeans tea towels Longer high heat cycle for heavier fabrics and denim 5 Dry Extra Dry High Delicate Delicate clothing items eg synthetics and fine fabrics Cooler cycle for carefully drying delicate and heat sensitive fabrics 4 Dry Medium Time Dry Clothes that you wish to dry for a specific time period User selectable 30 150 minute drying time 5 N A High Dryness level is only ...

Page 24: ...ng of everyday clothing 4 5 Air Dry Clothes that you wish to dry for a specific time period without heat 40 minute timed cycle with no heat 2 Delicate Delicate clothing items eg synthetics and fine fabrics Cooler cycle for carefully drying delicate and heat sensitive fabrics 3 Time Dry Clothes that you wish to dry for a specific time period User selectable 30 150 minute drying time 4 Everyday is t...

Page 25: ...er will decrease both wrinkles formation and dye transfer from coloured to white items z z Separate coloured items from white light items where possible especially when new Colour run may be an issue particularly if you intend to delay the start of the drying cycle z z We recommend that articles of clothing with screen printing are turned inside out to prevent damage to the print Hooks or zippers ...

Page 26: ... cycle is complete to reduce the need for ironing Drying times z z Drying very small loads is inefficient Try to dry medium to large loads z z Heavier items towels flannelette sheets will take longer to dry than light items synthetics and polyester cotton sheets and shirts z z Drying times can be reduced by spinning the wash load at the highest spin speed suitable for the load type in your washing...

Page 27: ...60M DE6060M DE5060M and DE5060MU models only Select your preferred drying options using the buttons on the right hand side of the panel if you wish to select options different from the default options for the cycle 4 Press to start the cycle z z If you make an invalid selection the dryer will beep to alert you z z When the cycle finishes your dryer will beep and then turn off automatically z z If ...

Page 28: ...ed load to be dried You can vary the options Dryness Level Dry Temp to create your desired cycle To change the cycle or options you have selected after a cycle has started z z Press and select your new cycle or options then press again to resume drying Note Some options may not be available for selection under certain conditions and after particular stages of the drying cycle have passed DESCRIPTI...

Page 29: ... the dryer on 2 Select the cycle you wish to customise 3 Press any of the drying options buttons for three seconds The lights will flash on and off and the display will show to indicate that the dryer is in cycle adjustment mode 4 Select the drying options you prefer by pressing the relevant option button 5 Press for three seconds to save the selected settings The dryer will then beep to indicate ...

Page 30: ...residual dirt or lint stuck to it remove this and wipe it clean with a damp cloth Do not leave any metal objects in the drum as these may cause rust Cleaning the filters Cleaning the lint filter z z Lint is generally formed during wearing and washing Fibres ie lint released from the clothes during the drying cycle are collected in the lint filter z z It is important to clean the lint filter after ...

Page 31: ...u to Check the below table before you call for service PROBLEM DISPLAYED AS WHAT TO DO Keylock is activated Press for two seconds to deactivate the Keylock The door is not closed Close the door fully and press Try opening and closing the door again Reposition the load make sure the load is correctly in the drum and that protruding items are not stopping the door from closing Dryer has been paused ...

Page 32: ...ectly refer to Installation instructions section 4 Remove your load from the dryer and retry 5 Perform a Time Dry cycle eg Time Dry for 30 minutes 6 If the fault re occurs repeat steps 1 and 2 7 If the machine still will not work call a Fisher Paykel trained and supported service technician to arrange service refer to the Customer care section Record the fault code number displayed and the serial ...

Page 33: ...ing a user warning or fault code Refer to Before you call for service Lint filter needs to be emptied Empty the lint filter and ensure it is correctly in place Dryer is overloaded Remove some items from the dryer Delay Start function is set Refer to page 26 for more information Keylock is ON To disable press for two seconds Dryer stops working mid cycle Power failure Press POWER and restart the de...

Page 34: ...n the line use a Time Dry cycle and monitor the dryness of your clothes Items got tangled Try separating items and drying similar items together Refer to Loading for further tips Noises Dryer is overloaded Remove some items from the dryer Dryer has a fault Dryer is beeping and displaying unfamiliar light patterns and or message on the digital display Refer to Before you call for service Vibration ...

Page 35: ...bel Refer to Drying cycles Metal parts on the items or in the load Fasten zips and other clasps before placing items in the dryer Items not separated or dried on an appropriate cycle for the fabric type Dry similar items together Ensure an appropriate cycle is selected Refer to Drying cycles Used a Time Dry cycle and did not monitor the dryness of clothes during the cycle Ensure that clothes are c...

Page 36: ...ed by pests eg rats cockroaches etc 7 Poor drying performance due to incorrect installation and maintenance eg blocked lint filter blocked condenser or full water tank 8 Poor drying performance due to incorrect loading eg overloading or underloading 9 Damage from articles in the drum eg bra wires pens crayons dye transfer or flammable material B Defects caused by factors other than 1 Normal domest...

Page 37: ...business hours This Manufacturer s Warranty certificate should be shown when making any claim For Australian Customers This Manufacturer s Warranty is an extra benefit and does not affect your legal rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reason...

Page 38: ...d supported service technicians who can carry out any service necessary on your appliance Visit our website or call our Customer Care Centre for a list of Fisher Paykel trained and supported service technicians in your area In Australia if you need assistance Visit us online or call the Fisher Paykel Customer Care Centre and talk to one of our Customer Care Consultants Toll Free 1300 650 590 Websi...

Page 39: ...r your product with us so we can provide you with the best service possible To register your product visit our website fisherpaykel com Complete and keep for safe reference Model Serial No Purchase Date Purchaser Dealer Suburb Town Country ...

Page 40: ...ations in this document apply to the specific products and models described at the date of issue Under our policy of continuous product improvement these specifications may change at any time You should therefore check with your Dealer to ensure this document correctly describes the product currently available ...

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