20
If there is a problem with your appliance, please check the following points before contacting
your local Fisher & Paykel Authorised Service Centre or Customer Care Centre.
Problem
Possible causes
What to do
Appliance does
not operate.
No electricity at power outlet.
Check that the plug is correctly connected
and power switched on.
Check another appliance at the same
outlet.
Check house fuse.
The refrigerator is in the
defrosting cycle.
This is normal for an automatic defrosting
refrigerator.
The refrigerator is turned off.
Press the button for 3 seconds or more
to restart the refrigerator.
Light not
working.
Blown light bulb.
Refer to page 19 – ‘Maintenance’.
Refrigerator not working.
See previous section above.
Motor operates
for long periods.
Hot weather.
Frequent door openings.
Large amount of food recently
added.
Minimise door opening to allow
temperature to stabilise.
Temperature control set too low. See ‘Operating instructions’ section on
page 9.
Doors not sealing properly.
Check that cabinet is level and gasket
seals are clean.
The condenser is dirty.
Clean the condenser. Refer to page 18 –
‘Cleaning care’.
Storage
compartments
too warm.
Temperature setting not correct. See ‘Operating instructions’ section on
page 9.
Frequent door openings.
Large amount of food recently
added.
Minimise door openings to allow
temperature to stabilise.
The condenser is dirty.
Clean the condenser. Refer to page 18 –
‘Cleaning care’.
Food freezing in
the refrigerator.
Temperature setting not correct. See ‘Operating instructions’ section on
page 9.
Food placed directly in front of
air outlets.
Move chill sensitive foods away from
the centre back of the shelf. Refer to
‘recommended storage area’ on page 11.
Unfamiliar noises.
Cabinet not stable or level.
Freezer is defrosting.
See ‘Installation instructions’ section on
page 4.
Problem solving checklist
Summary of Contents for Refrigerator & Freezer
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