31
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
When the appliance
door is opened 4 rapid
beeps sound and a
code is displayed on the
control panel
Record the code on the control panel
and contact Customer Care Center.
Water in the
vegetable bins
Condensation is generated due
to humid environments caused
by fruits and vegetables.
Some condensation is beneficial
for storage of fruits and vegetables.
Wipe out water with a cloth.
Condensation/ice
inside compartment
Frequent or long door openings.
Minimize door openings.
Door gasket leaking.
Check and clean door gasket seal.
Not unusual during periods of
high humidity.
Wipe dry.
Door not closing tightly.
Arrange items in the compartment so
door can close tightly.
Doors not aligned.
Call a service technician.
Bin does not slide
in and out evenly
Packaging trapped.
Check to ensure no food or packaging is
trapped behind the tray/bin.
Door not closing
An obstruction is blocking
door closing.
Move obstruction.
Appliance not installed correctly.
Refer to your Installation guide supplied
with this appliance to ensure your
appliance has been installed correctly.
Freezer door will
not open
The door has been
recently opened.
Wait 30 seconds and try again.
Small or large ice cubes
Water line is kinked/squashed.
Check the external water line is
not kinked/squashed. If it is not kinked/
squashed contact Customer Care to
arrange a technician to check the
internal water line.
Blocked water filter.
Change filter before calling technicians.
Frozen food items are
soft or melting
Remove items and place in another
freezer or cooler and call Customer
Care immediately.
Temperature setting not correct.
Adjust the temperature setting. Refer to
‘Food modes’.
