H3427a-0920
26
PROBLEMS AND SOLUTIONS GUIDE
P
H3427a-0920
Vehicle runs sluggishly
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the charger connector
is tightly plugged into the battery connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Battery needs charging
Be sure to charge the battery after each use.
Battery is old and will not
Even with proper care, a rechargeable battery does not
accept full charge
last forever. Average battery life is 1 to 3 years depending
on vehicle use and use conditions. Replace only with a
Power Wheels
®
12 Volt battery.
Do not substitute parts.
Vehicle is overloaded
Make sure you do not overload the vehicle by allowing
more than two rider at one time, exceeding the 130 lbs.
maximum weight capacity, or by towing objects behind the
vehicle. If the vehicle is overloaded, the built-in thermal fuse in
the battery may "trip", and automatically shut down operation of
the for approximately 25 seconds. Adjust the driving conditions
to prevent repeated automatic shutdowns.
Driving conditions are too stressful
Use only on generally level ground.
Sometimes the vehicle doesn’t
Loose wire or connector
Check all wires around the motors and all connectors to
run, but other times it does
make sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
When the foot pedal is pressed,
Loose wire or connector
Check all wires around the motors and all connectors
the vehicle won’t run without
to make sure they are tight.
a push
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Battery’s thermal fuse constantly
Damaged battery
Contact your local Power Wheels
®
authorized service
"trips", but the vehicle is not
center for diagnosis and repair.
overloaded nor the driving
conditions too severe
Child is switching between
Teach your child to stop the vehicle before switching
FORWARD and REVERSE
direction.
without stopping
Loud clacking or grinding
Broken gears
Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox
center for diagnosis and repair.
Charger gets warm during use
It is normal for some chargers to get
No action required.
warm during use and is not reason
for concern. Some chargers do not
If your charger does not get warm during
get warm during use.
use, it does not mean that it is not working properly.
Battery makes a sizzling or
It is normal for some batteries to
No action required.
gurgling noise when charging
make noise and swell slightly while
charging and is not reason for concern.
If your battery does not make noise or swell slightly
during charging, it does not mean that it is
not accepting the charge.
PROBLEM
POSSIBLE CAUSE
SOLUTION
