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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, please contact Power Wheels
®
Consumer Relations.
N
Problem
Possible Cause
Solution
Vehicle does not run
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for
the first time. After first-time use, recharge the battery for
at least 14 hours after each use. Never charge the battery
longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working
There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact Power Wheels
®
Consumer Relations.
Tripped thermal fuse
The built-in thermal fuse in the battery may "trip" and shut
down operation of the vehicle if the vehicle is overloaded or
the driving conditions too severe. The fuse will automatically
reset itself after approximately 25 seconds, allowing the
vehicle to resume normal operation. To avoid repeated
automatic shutdowns, do not overload the vehicle by
exceeding the 18 kg (40 lb) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or
run into fixed objects, which can cause the wheels to stop
spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact Power Wheels
®
Consumer Relations.
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
connector is tightly plugged into the motor harness
connector and that there are no loose wires around
the motors.
Dead battery
If your battery is old or if you have not followed Battery
Care instructions, your battery may be dead. If you are
unsure whether or not the battery is dead, contact
Power Wheels
®
Consumer Relations.
Electrical switch damage
The electrical switches can become corroded due to
exposure to water or moisture, or can jam due to loose dirt,
sand or gravel. Contact Power Wheels
®
Consumer Relations.
Motor damage
Contact Power Wheels
®
Consumer Relations.
Vehicle was running but
Loose wire or loose connectors
Check all wires and connectors. Make sure the battery
suddenly stopped
connector is tightly plugged into the motor harness con-
nector, and that there are no loose wires around the motors.
Tripped thermal fuse
The built-in thermal fuse in the battery may "trip" and shut
down operation of the vehicle if the vehicle is overloaded or
the driving conditions too severe. The fuse will automatically
reset itself after approximately 25 seconds, allowing the
vehicle to resume normal operation. To avoid repeated
automatic shutdowns, do not overload the vehicle by
exceeding the 18 kg (40 lb) maximum weight capacity or by
towing anything behind the vehicle. Do not drive up hills or
run into fixed objects, which can cause the wheels to stop
spinning while power is still being supplied to the motors.
If a thermal fuse continually trips, contact Power Wheels
®
Consumer Relations.
