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PROBLEM

POSSIBLE CAUSE

SOLUTION

When the foot pedal is pressed 
one rear wheel spins

Operation of vehicle in low speed

It is possible that only one rear wheel may 
spin when both rear wheels are raised off 
the ground and the vehicle is in low speed. 
This does not necessarily indicate a problem. 
Check for proper operation of the drive system 
by raising the rear wheels off the ground 
and pressing the foot pedal. If only one rear 
wheel spins, carefully press your hand on the 
spinning wheel to slow it down. The other rear 
wheel should begin to spin. If the other rear 
wheel does not begin to spin, there may be 
a problem with the vehicle. Contact your local 
Power Wheels

®

 authorized service center for 

diagnosis and repair.

Sometimes the vehicle doesn’t 
run, but other times it does

Loose wire or connector

Check all wires around the motors and all 
connectors to make sure they are tight.

Motor or electrical switch damage

Contact your local Power Wheels

®

 authorized 

service center for diagnosis and repair.

When the foot pedal is 
pressed, the vehicle won’t run 
without a push

Loose wire or connector

Check all wires around the motors and all 
connectors to make sure they are tight.

“Dead Spot” on motor

Contact your local Power Wheels

®

 authorized 

service center for diagnosis and repair.

Battery's thermal fuse 
constantly "trips", but the 
vehicle is not overloaded
nor the driving conditions
too severe

Damaged battery

Contact your local Power Wheels

®

 authorized 

service center for diagnosis and repair.

Child is switching between FORWARD 
and REVERSE without stopping

Teach your child to stop the vehicle before 
switching direction.

Loud clacking or grinding noise 
from a motor-gearbox

Broken gears

Contact your local Power Wheels

®

 authorized 

service center for diagnosis and repair.

Charger gets warm during use

It is normal for some chargers to get 
warm during use and is not reason for 
concern

.

No action required. 

If your charger does not get warm during use, 
it does not mean that it is not working properly.

Battery makes a sizzling or 
gurgling noise when charging

It is normal for some batteries to make 
noise and swell slightly while charging 
and is not reason for concern.

No action required.

If your battery does not make noise or swell 
slightly during charging, it does not mean that 
it is not accepting the charge. 

PROBLEMS AND SOLUTIONS GUIDE

Summary of Contents for POWER WHEELS W4715

Page 1: ...s included and a Phillips Screwdriver not included Use only with a Power Wheels 12 Volt Lead Acid Rechargeable Battery and a Power Wheels 12 Volt Charger both included Owner s Manual Owner s Manual with Assembly Instructions with Assembly Instructions For Models W4715 W4716 and W5540 For Models W4715 W4716 and W5540 ...

Page 2: ... result in serious injury Never allow children to charge the battery Battery charging must be done by adults only A child could be injured by the electricity involved in charging the battery Read the safety instructions on the battery Examine the battery charger and their connectors for excessive wear or damage each time you charge the battery If damage or excessive wear is detected do not use the...

Page 3: ... fuse is a self resetting safety device which automatically trips and shuts down operation of the vehicle if the vehicle is overloaded or the driving conditions too severe Once a fuse has tripped remove your foot from the pedal and wait approximately 25 seconds before operating the vehicle again To avoid repeated automatic shut downs avoid severe driving conditions If a thermal fuse in a battery c...

Page 4: ... towel to remove any excess lubricant ASSEMBLED PARTS 7 16 1 1 cm Washer 2 Fasteners Shown Actual Size For your convenience we included extra fasteners Note Tighten and loosen all screws with a Phillips screwdriver Do not over tighten the screws 8 x 2 5 cm Screw 2 8 x 3 4 1 9 cm Screw 4 3 8 1 cm 16 Hex Nut 3 12 Volt Battery 12 Volt Charger Rear Axle 2 Bushings 2 Hand Grips 4 Hubcaps 4 Wheel Covers...

Page 5: ...5 00989pr 1056 ASSEMBLED PARTS Note Some parts shown are assembled on both sides of the vehicle Fasteners not shown ...

Page 6: ...use of the vehicle Never charge the battery longer than 30 hours Failure to follow these instructions may damage your battery and will void your warranty Use only a Power Wheels 12 volt charger with 12V connector input 120 VAC 60Hz with an output of 12 VDC to charge your Power Wheels 12 volt battery Plug the charger connector into the battery socket Plug the charger into a standard wall outlet Not...

Page 7: ...eel driver fits into the pins in the motor assembly inside the vehicle 3 Rear Axle Assembly Slide a rear wheel driver slotted side out onto the rear axle Make sure the rear wheel driver fits into the pins in the motor assembly inside the vehicle Locate the other rear wheel Slide the wheel flat side first onto the rear axle Make sure the slots on the rear wheel driver fit onto the pegs on the wheel...

Page 8: ...he steering column as shown Insert a 8 x 3 4 1 9 cm screw into the plate and tighten 6 7 While holding the handlebar in place carefully turn the vehicle over Check to be sure the steering column fits through the hole in the steering linkage BOTTOM VIEW Steering Column Cap Steering Column BACK VIEW Turn the vehicle upright Fit the handlebar steering column and connector down through the large openi...

Page 9: ...ench 3 8 1 cm 16 Hex Nut Slide a 7 16 1 1 cm washer onto the front axle Slide a bushing ring end first onto the front axle Locate a front wheel Slide the wheel flat side first onto the front axle Slide a wheel cover indented side out onto the front axle Repeat this procedure on the other side of the vehicle Front Axle Washer Bushing Ring End First Front Wheel Flat Side First Wheel Cover Indented S...

Page 10: ...ncluded on a separate sheet to apply decorative labels to your product Before applying the labels wipe the surface of the vehicle with a clean dry cloth to remove any dust or oils Place the labels exactly as shown in the illustrations For best results avoid repositioning a label once it has been applied to the vehicle After applying a label rub the label firmly with a clean dry cloth to make sure ...

Page 11: ...pright in the battery compartment Plug the motor harness connector into the battery Push firmly Power Wheels 12 Volt Battery Motor Harness Connector Carefully lower the battery into the battery compartment The battery retainer slides over the battery to secure it 1 2 3 Seat 4 Battery Retainer Battery Retainer Fit the tab at the front of the seat into the slot below the drive buttons A Snap the tab...

Page 12: ...tting on the seat could fall off cause a tip over or block the driver s view Only operate the vehicle in the daytime in a well lit area Driving near steep inclines can cause The vehicle to gain unsafe speed even if the pedal is released to stop The vehicle to tilt and tip over The wheels to lose traction causing the vehicle to slip The vehicle could roll backwards at an unsafe speed Never put anyt...

Page 13: ...the foot pedal The vehicle goes forward or in reverse at a maximum of 2 mph 4 km h Help your child practice steering to learn how far and how quickly to turn the handlebar when driving IMPORTANT To prevent damaging the motors and gears teach your child to stop the vehicle before switching direction Drive Buttons Advanced Use High Speed Remove the seat to access the high speed hook up Locate the hi...

Page 14: ... the store Power Wheels has provided a nationwide network of authorized service centers If there is not an authorized service center in your area please visit us on line at www powerwheels com or call Consumer Relations for information 1 800 348 0751 This warranty gives you specific legal rights and you may also have other rights which may vary from state to state PLEASE SAVE YOUR ORIGINAL SALES R...

Page 15: ...ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off an...

Page 16: ...e vehicle is overloaded or the driving conditions too severe Once a fuse has tripped remove your foot from the pedal and wait approximately 25 seconds before operating the vehicle again To avoid repeated automatic shutdowns do not overload the vehicle by exceeding the 65 lbs 29 5 kg maximum weight capacity or by towing anything behind the vehicle Do not drive up hills or run into fixed objects whi...

Page 17: ...each use Never charge the battery longer than 30 hours Check all wires and connectors Make sure the charger connector is plugged into the battery and that the charger is plugged into the wall Make sure power flow to the wall outlet is ON Overcharged battery Do not charge the battery longer than 30 hours If you suspect that your battery is damaged as a result of overcharging contact your local Powe...

Page 18: ...t forever Average battery life is 1 to 3 years depending on the vehicle use and use conditions Replace the battery with a new Power Wheels 12 volt rechargable battery Do not substitute parts Vehicle is overloaded Make sure you do not overload the vehicle by allowing more than one rider at one time by exceeding the 65 lbs 29 5 kg maximum weight capacity or by towing objects behind the vehicle Drivi...

Page 19: ...out a push Loose wire or connector Check all wires around the motors and all connectors to make sure they are tight Dead Spot on motor Contact your local Power Wheels authorized service center for diagnosis and repair Battery s thermal fuse constantly trips but the vehicle is not overloaded nor the driving conditions too severe Damaged battery Contact your local Power Wheels authorized service cen...

Page 20: ...ttel Inc All Rights Reserved and designate U S trademarks of Mattel Inc PRINTED IN MEXICO 00989pr 1056 Before first time use you must charge the battery 18 hours Charge the battery immediately after each use Charge the battery once a month even if the vehicle is not used or stored Do not return your vehicle to the store We re a toll free phone call away and we can help If you are missing parts or ...

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