Fitbit Zip Charge 2 Special Edition, Troubleshooting Steps

Page 1: ...he USB port or outlet is faulty Try a different USB port or a UL certified wall charger The device isn t connected securely to the charging cable Check the alignment and try reconnecting your device t...

Page 2: ...a How do I read the graphs of my cycle details in the Fitbit app How do I edit my female health settings Can the Fitbit app remind me when my period will start Can I edit my average cycle or period le...

Page 3: ...health tile 1 Tap the Discover tab Health Fitness Stats 2 Tap Female Health Add to Today To hide the female health tile 1 On the Today tab tap Edit in the top right 2 Tap the red minus icon next to Fe...

Page 4: ...After the last day of the prediction window passes the entire predicted period shifts to the next day Note that the calendar doesn t update until after midnight How do I log or delete female health de...

Page 5: ...your period you can edit the dates See How do I add edit or delete a period in the Fitbit app Predicted period Light pink indicates a predicted period Estimated fertile window Solid blue indicates an...

Page 6: ...f at least 1 day between logged periods If you experience a gap in bleeding during your period it s still 1 period Note that If you attempt to log a period in the future or a period with less than a o...

Page 7: ...etail on that day An orange bar indicates you logged flow intensity details on that day The height of the bar indicates the intensity of your flow 3 For information about a certain day of your cycle a...

Page 8: ...For more information about turning notifications on or off see How do I edit my female health settings Can I edit my average cycle or period length You can edit the average cycle length and period len...

Page 9: ...4 Confirm your changes What do the female health icons mean in the Fitbit app The icon shown on the female health tile in the Fitbit app changes depending on where you are in your current cycle...

Page 10: ...the Fitbit app How do I confirm my period if it arrives early If your period arrives early add it as a new period Your future predictions automatically adjust For more information see How do I add edi...

Page 11: ...et Only follow these steps if a Fitbit Customer Support agent asks you to do so or you re following the firmware update troubleshooting steps for a Charge HR You might be asked to do a factory reset i...

Page 12: ...the charging cable make sure to plug in the other end of the cable If the time on your tracker reads 0 00 the reset was successful About Fitbit Charge 2 Fitbit Charge 2 is the smart fitness band that...

Page 13: ...ity of your sleep For more information see How do I track my sleep with my Fitbit device Your hourly activity log shows your stationary vs active hours of the day For more information see What is a Fi...

Page 14: ...is made of a flexible durable elastomer material similar to that used in many sports watches It does not contain latex Accessory wristbands are available in genuine leather The buckle and frame on Ch...

Page 15: ...device turns it off and on without deleting any activity data Fitbit devices that count floors have a small hole altimeter sensor on the back of the device Don t attempt to restart your device by ins...

Page 16: ...ery isn t critically low The firmware on your Fitbit device is up to date as described in How do I update my Fitbit device If your device still won t sync try these steps 1 Force quit the Fitbit app F...

Page 17: ...tbit device is up to date as described in How do I update my Fitbit device Depending your phone these tips might make syncing easier Turn on the Always Connected option in the Fitbit app This setting...

Page 18: ...g difficulty is usually caused by a missing requirement Verify each requirement before moving on to the troubleshooting steps The most recent version of the Fitbit app for Windows 10 is installed Fitb...

Page 19: ...e top right corner You should see your Fitbit device s name at the top of the menu If you don t click the Fitbit Connect icon Choose Open Main Menu Set Up a New Device and follow the instructions to p...

Page 20: ...nc after the restart next try uninstalling and reinstalling Fitbit Connect For instructions see About the Fitbit app 5 If your Fitbit device still doesn t sync remove all other Fitbit devices from you...