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Troubleshooting Fitbit Charge HR
If you experience one of the following problems, it may be fixed by restarting your
tracker:
•
It isn’t syncing
•
It doesn’t respond even when in a charger
•
It isn't tracking your steps
•
It isn’t responding to button presses
Note that restarting your tracker does not delete any data.
To restart your Charge HR:
1.
Plug your charging cable into your computer and attach the Charge HR to the
cable.
2.
When your tracker starts charging, press and hold the button for 10 or more
seconds until the Fitbit logo followed by a version number appears (for
example, “V88”).
3.
Let go of the button.
Your Charge HR should now work normally.
For additional troubleshooting suggestions or to contact Customer Support, see
http://help.fitbit.com
.
