FitDesk FDX 3.0, Owner'S Manual

WARRANTY  

17

This limited warranty is applicable to each original end-customer (hereinafter “Customer”) purchasing the 

FitDesk

® 

Model: FDX 3.0 consisting of the structural metal frame (hereinafter the “Structural Frame”) and various other 

non-frame components (hereinafter the “Non-Frame Parts”) sold by FD Products, LLC (hereinafter “Company”) for 

Customer’s own use and not for resale. The Structural Frame and Non-Frame Parts are collectively referred to herein 

as the “Products”.

1. 

LIMITED WARRANTY; EXCLUSIVE REMEDIES:

1.1. 

LIMITED WARRANTY ON PRODUCTS: Company warrants solely to the original Customer that (a) the 

Structural Frame will be free from defects in materials and workmanship under normal use for a period of ONE (1) 

YEAR from the date of original retail purchase, and (b) the Non-Frame Parts, will be free from defects in materials and 

workmanship under normal use for a period of NINETY (90) DAYS from the date of original retail purchase. Notwith-

standing the foregoing, the colors and finishes of the Products may vary within a reasonable scope due to unavoid-

able color variations in different production batches, and such variations shall not constitute a material defect. This 

limited warranty is limited solely to the original Customer with proof of purchase and is not transferable.

1.2. 

THE WARRANTY: During a covered Product’s limited warranty period, Company will, at Company’s sole 

option and discretion, (1) repair the defective component or product without charge or (2) replace the defective 

component or product without charge.

1.3. 

The foregoing limited warranty is subject to the Customer’s proper storage, transportation, handling and use 

of the Products as the same are defined within Company’s then-current published guides and instructions for use 

and care. The limited warranty does not include defects due to normal wear and tear, abuse or misuse, mishandling, 

neglect, accident, fire, lightning, sunlight or other natural hazard, delivery or transportation damage, failure to follow 

applicable directions or instructions, or improper or inadequate cleaning, maintenance, care, repairs, modifications, 

or use beyond a Product’s intended use.

1.4. 

LIMITED WARRANTY CLAIMS PROCEDURE: To obtain performance under this limited warranty, Customer 

shall notify Company in writing (to FD Products, LLC, 1161 South Part Drive, Kernersville, NC 27284, Attn: Customer 

Service / Warranty Department), by email (to customerservice@thefitdesk.com), or by telephone (to (336) 423-5029) 

with a full description of the defect that is covered by warranty and a copy of the dated proof of purchase of the 

applicable product. 

• 

Company shall review each such claim and issue Customer a return merchandise authorization (“RMA”) in 

the event that the described defect or condition merits warranty review as determined by Company.  Customers who 

have been issued a RMA shall, at Company’s election, return the covered item to the same physical address listed 

above for reporting initial claims.  Company shall not accept any returned product without a RMA. 

• 

Upon receipt, Company will evaluate the returned product(s) to determine if there is a warranty claim and, if 

so, how Company wishes to remedy the same.  During a covered product’s respective limited warranty period, 

Company will, at Company’s sole and absolute option and discretion, (1) repair the defective component or product 

without charge or (2) replace the defective component or product without charge.  Refunds are not available 

pursuant to this limited warranty. 

• 

Customer is solely responsible for transportation of the covered product(s) to the Company for evaluation 

(if applicable and requested by Company).  In the event that Company determines that a claim under this limited 

warranty is justified, Company shall be responsible for transportation of the repaired, corrected, replaced or 

exchanged product back to Customer. Customer shall be solely responsible for the transportation of any product 

back to Customer if Company determines that a claim under this warranty is not justified.  

• 

Any repaired, corrected, replaced or exchanged Products shall be subject to the Limited Warranty set forth to 

the duration of the original limited warranty period as set forth in Section 1.1. and not for any extended duration, 

following their repair, correction, replacement or exchange.