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WARRANTY POLICY
Flare Fireplaces subjects every fireplace and component to rigorous testing to verify it is free from any defects before it leaves
our warehouse. Flare Fireplaces photographs and documents the fireplace and all components’ moments before shipping them
to our nationwide network of authorized dealers for installation, verifying full operation of the fireplace and all components. Our
factory is supervised by CSA and subject to the highest operating standards.
18 MONTH COMPREHENSIVE WARRANTY
Effective beginning 18 months from the
original date of purchase from an authorized Flare Fireplaces Dealer
, our
Comprehensive Warranty includes replacing or repairing any defective electronic components. These parts include the
following components:
●
Gas Valve
●
Receiver
●
Remote
●
LED Lighting Strips, Remote, & Controller
●
Authorized Media
●
Wall Switch
This warranty does not apply to any component that shows evidence of misuse, abuse, improper installation,
exposure to water or moisture, excessive heat, dust, or paint.
LIMITED FIVE-YEAR COVERAGE
Effective for five years from the
original date of purchase
, Flare Fireplaces Limited Five-Year Coverage includes
replacing ceramic glass. This coverage is covered under the following circumstances:
●
Thermal Breakage Only
This coverage is void if the glass is damaged due to improper cleaning. This includes using ammonia or detergent
based cleaning solvents or solutions instead of lukewarm water and a lint free cloth. Other products may leave
streaking or a honeycomb shaped stain on your fireplace glass.
LIMITED 10-YEAR COVERAGE
Limited Lifetime Coverage is extended to the following components:
●
Firebox
●
Burners
