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Troubleshooting Tips (Notebook PCs)
Problems, Causes and Suggestions
When properly installed and used, the PC 1000 is a highly reliable product.
Problems that arise are likely a result of:
•
The wrong driver being installed
•
System resources necessary for the PC 1000 to function are being used by
other devices
•
Network coverage is not available
Problems
Possible Causes
Suggestions
The FMM screen is frozen
If rebooting your PC does not solve
the problem, you may have a
resource conflict
See section on “Resource Conflicts”
FMM displays the following:
“Searching for PC card modem..”
1. PC 1000 is not correctly
inserted into card slot
2. The incorrect driver is installed
3. There is a resource conflict
1. Eject and reinsert
2. See section on “Reinstalling
driver”
3. See section on “Resource
Conflicts”
FMM displays the message “Not in
Service”
1. You are outside the network
coverage area
2. Your antenna is not attached
3. You may be in a spot that
causes interference
1. Ensure antenna is attached
2. Verify that you are in coverage
area (see map card for more
information)
3. Change your location or
reposition the antenna
If these solutions do not help you, please contact Customer Care at XXX-XXX-XXXX
Help Desk/CRM
Flarion’s help desk and customer relation management center is available
from 8 am to midnight, 7 days a week. Please contact them at
customercare@flarion.com
or XXX-XXX-XXXX.
