FLEETWOOD RV CLASS A GAS 2020 OWNER’S MANUAL
11
NOTIFICATION
REV Recreation Group has empowered its dealers
to make warranty and repair decisions . To obtain
warranty service, you must (1) notify an authorized
dealer and send written notice to REV Recreation
Group within the applicable warranty period and (2)
within thirty (30) days of discovery of a defect in
material or workmanship . You will have up to thirty
(30) days after expiration of the warranty period to
notify an authorized dealer and REV Recreation Group
of a defect that occurred during the warranty period . If
you submit a claim after the expiration of the warranty
period, you will need to provide proof acceptable to
REV Recreation Group to demonstrate that the defect
occurred during the applicable warranty period .
The manufacturer’s written notice should be mailed to:
REV Recreation Group
Owner Relations
P .O . Box 1007
Decatur, IN 46733
SERVICE
If you are having warranty work performed, be sure you
have your vehicle information available to speed up your
service . Provide your dealer with a written list of the
motorhome problems or the specific repairs needed .
Keep a maintenance log of your vehicle’s service history
as this can be helpful when diagnosing and addressing
the current issue . If you had work done that is not in
your maintenance log, let the service advisor know . It is
important that you provide any vehicle repair history to the
dealer’s service personnel so they can better understand
the problem and assist you .
If you have a long list of service items that need attention
and you need your motorhome quickly, discuss the
situation with the service advisor, listing the items in
order of priority . This will help the service department
manage its time and will help get you back on the road
as quickly as possible . If required work is not covered
under the warranty, your dealer’s service department
can help you with getting the correct service .
UNSATISFACTORY SERVICE
Once the work is complete, inspect the service or repair
job when you pick up your vehicle . Notify the dealer’s
service personnel immediately of any dissatisfaction .
Discuss any warranty related problems directly with
the manager or owner of the dealership, giving them an
opportunity to help the service department resolve the
matter for you . We sincerely believe that your dealer
and the factory representative will be able to solve
any problem that might arise . If, for some reason, a
problem is not handled to your satisfaction, we are here
to help .
If the dealer is unwilling or unable to resolve the issue
in a timely manner, immediately notify REV Recreation
Group by sending written notice detailing any alleged
unrepaired defect, or any other dissatisfaction
experienced with the motorhome . Giving the
manufacturer this direct notice, and opportunity to
cure, enables the manufacturer to supplement prior
efforts by its authorized dealers so any ongoing problem
or dissatisfaction can be resolved or addressed . In
order to expedite the process when contacting us
regarding an issue, please include the brand name
and Unit Identification Number (U .I .N .) of your
motorhome . The U .I .N . is located on the identification
tag underneath the driver’s side window on the exterior
of your motorhome . Upon receipt of notice of a claim of
unsatisfactory service, a REV Recreation Group Service
Center will repair or replace any parts necessary to
correct defects in material or workmanship .
THE MANUFACTURER’S WRITTEN NOTICE
SHOULD BE MAILED TO:
REV Recreation Group
Owner Relations
P .O . Box 1007
Decatur, IN 46733
IF YOU WISH TO CALL FOR ASSISTANCE, PLEASE
USE THIS TOLL-FREE TELEPHONE NUMBER:
REV Recreation Group
Owner Relations
1-800-322-8216
OR CONTACT US ONLINE AT:
www .revgroup .com
There may be times when your motorhome will
need repairs or parts while you are on the road . If an
authorized repair facility is not available within 100
miles, you may use another facility . If your motorhome
is repaired by a non-authorized repair facility (non-
REV Recreation Group dealer), be sure to save receipts
and especially any parts that are replaced . These parts
will have to be returned to your selling dealer before
you can be reimbursed for their cost .
Summary of Contents for Class A Gas 2020
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