Whether you are removing a device from a cleaner forever or replacing a battery, the exact
device does not need to be reassigned to the same cleaner. Although, to maintain data integrity,
the removed device and the replacement device (if not new) must be reset.
After connecting to the device with the mobile application (section 4, step 3), tap the “Reset
Device” button on the main screen. A warning will appear to ensure you want to reset the
information associated with the device. Historical data associated to that cleaner will not be
deleted.
Follow section 4 instructions to reinstall the device on a new cleaner.
6.4 Remote Device Software Updates
On occasion, Flexco will push software updates to the device for bug fixes, security
enhancements or feature upgrades. No action is necessary by the customer, nor will the updates
interrupt the feed of insights to the online dashboard.
6.5 Dashboard and Mobile Application Updates
On occasion, Flexco will push software updates to the online dashboard and mobile application
for bug fixes, security enhancements or feature upgrades. Customers may experience minor
inaccessibility to the digital tools during update periods, but notice about the update will be
communicated. At times, the mobile application may require a new version to be downloaded
through a unique link. While service to insight visualizations may be briefly interrupted, insights
will continue to feed from the devices.
Section 7 – Troubleshooting
In the event of issues with the device, mobile application or dashboard, please reference the
troubleshooting guide below. If the issue is not resolved by the corrective actions below, then contact
your service partner or local Flexco customer service team at 1-800-541-8028. Please reference section
10.1 for accompanying warranty information. Before contacting customer service, please locate one of
the following so we may locate the device:
1.
Partial product serial number found in the mobile application when connecting to the device via
Bluetooth® wireless communication