Bluetooth® wireless
communication failure on
device
Test Bluetooth® wireless
communication connectivity to
the device using another
individual’s smartphone and
mobile application. If issues
persist, then call Flexco
customer service.
Cannot save conveyor and
cleaner information
All required fields not
completed
Fill in all required fields
No previously entered cleaner
profile information is showing
Previous cleaner profile
information not saved
Re-enter cleaner profile
information and wait for a
“save” confirmation
Previous turned off before
cleaner profile information was
saved to the device
Re-enter and save cleaner
profile information and wait for
30 seconds before shutting
down the device
Slow cellular service
Wait 2-3 minutes so the cleaner
profile information can
populate the previously entered
information
User entered cleaner profile
information on the wrong
cleaner
To prevent errors, only enable
Bluetooth® wireless
communication for one device
at a time. Re-enter and save
cleaner profile information.
7.4 Dashboard Troubleshooting
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
No new data is populating
Dead battery
Check the battery status for
your devices in the dashboard.
Replace battery (replacement
part 91605)
Overloaded cache
Clear browser cache and history
Mislabeled information
Connect to the device via
Bluetooth® wireless
communication in the field to
ensure the data entered in the
mobile application is as
expected in the dashboard.
Common errors include
mislabeled conveyor names or
mislabeled cleaner types.
Lost cellular connectivity
Check the AT&T (US and global
devices) or Telstra (Australian
devices) cellular providers for
system outages in your area.
AT&T: