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Keypad Instruction

Item

 

No. EC4B/EC4S/E4W

Troubleshooting

This list is used for checking and solving common faults and errors. Please contact the manufacturer if 
problem you encounter is not on the list below.

Problem  

No response when pressing the UP 

button and DOWN button

No response when pressing and 
holding the DOWN button

The distance lifted or lowered is not 
accurate

Overworked beyond duty cycle: 

Max 2 min on/18 min off

Automatically reset a lot

Worksurface downward sliding

Can lift but cannot lower down

Motor does not work properly

Speed of lifting is slow

Solution

1. Check the cable connection.

2. Contact the distributor or the manufacturer.

1. Check the cable connection.

2. Contact the distributor or the manufacturer.

1. Check if the load weighs more than 275 Ibs.

2. Contact the distributor or the manufacturer.

1. Contact the distributor or the manufacturer.

1. Start the reset process.

2. Contact the distributor or the manufacturer.

1. Check if the load weighs more than 275 Ibs.

2. Contact the distributor or the manufacturer.

1. Check if the load weighs more than 275 Ibs.

2. Contact the distributor or the manufacturer.

1. Keep the power on and stop working for 

    18 minutes.

2. Contact the distributor or the manufacturer.

1. Press and hold the "M" and "3" button for 
    three seconds until you hear BEEP twice 
    to restore the factory settings.

2. Contact the distributor or the manufacturer.

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