63
intelliRock technical support:
Visit www.flir.com/support or call (866) 276-8369, 9am - 5pm, EST
Troubleshooting and Support
To reach intelliRock technical support, call:
(866) 276-4435
.
The support line is staffed from
9 am to 5 pm, Eastern U.S. time
.
The best and most current source of troubleshooting information is found online at:
https://www.flir.com/support-center/Instruments/concrete-curing/
Some of the issues that customers experience using the intelliRock system are summarized
here:
• Reader issues:
• Should the reader not function properly, a hard-reset will often restore proper
functionality. To do a hard reset, simultaneously press and release the: F1, F5, U and
Y keys. The reader will “reboot” and after a minute or two, the intelliRock logo will
appear on the screen as the reader restarts.
• PC software:
• Installation: errors that occur when attempting to install the PC software are often
the result of the user having insufficient rights or permission to install software on
the PC. Contact your company’s PC administrator for help installing the software.
• o Windows version: the intelliRock PC software is supported under Microsoft Win-
dows 10 and Windows 7 running Service Pack 1. While it may work under other
versions of Windows, it is unsupported.
• o USB drivers: Under Windows 10, the correct USB drivers to support connecting
the intelliRock reader should already exist. Under Windows 7, you may need to in-
stall the necessary drivers. Make sure that you have the necessary rights or per-
mission to install USB drivers on the PC.
• Loggers:
• Connection to the reader: if the reader is unable to establish a good connection to a
logger, disconnect the logger and reconnect it.
• Resetting a logger: once a logger is running, the user has a 60-minute window after
startup to stop/reset the logger. If the logger status shows “Running Locked,” this
interval has passed and the logger can no longer be reset.
• If the logger is within the reset window, refer to Figure 4.9. To reset the logger, press
the “Shift” key and then select the “Reset” (F1) option.
• Wireless remote boxes:
• Connectivity to the intelliRock Cloud via 4G LTE: if wireless remote boxes do not ap-
pear in the cloud software, ensure that the wireless remote box is powered on. Next,
ensure that the box is in a location where there is reliable, 4G LTE cellular service.
Press the “Synchronize” button on the wireless remote box to initiate a manual data
“push” to the intelliRock cloud.
• Connectivity to the PC via 900 MHz radio: make sure the wireless base station is
plugged in to the PC that is running the intelliRock PC software, and that the base
station is turned on. Follow the procedure described in the “Configuring 900 MHz