TROUBLE SHOOTING
MAINTENANCE
HOW TO USE THE HOSE AND REEL
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This Hose and Reel contains a mechanical, spring-assisted winding system that
enables the hose to be reeled in and out easily. When pulling out the hose to the
length needed, stop pulling, and the hose will be locked into position automatically.
To return the hose to the reel, tug gently and the hose will be retracted automatically.
If you pull out the hose and stop pulling again, the hose will be locked into position.
To have the best retraction, it is suggested to have a minimum 25% of the hose ex-
tended. To ensure smooth operation, pull out the hose to the yellow warning mark,
and then retract it, which can smooth the hose and let it evenly retract back to the
reel.
WARNING! Always hold the hose until it is completely retracted to the reel. When the
hose is pulled out to the warning mark (3 feet from the end), do not pull the hose with
great strength. Do not hold hose tightly when retracting the hose.
Do not immerse the hose and reel in water to clean it. If the hose is very dirty, clean it with water and a
cloth before reeling it in. You are advised to mount the hose and reel in the shade in order to extend its life.
If left in an exposed situation, the metal parts may deteriorate and rust. Even the polypropylene parts may
be affected if they are left outside, particularly if exposed to sunlight, which may shorten the life of the
hose reel casing and the winding reel.
If outside temperatures drop below 32 degrees, the hose may also be damaged, particularly if it is full of
water. You are advised to store your hose reel indoors in a clean, dry place when not in use.
The most common malfunction of this kind of product is the hose cannot be retracted automatically after
fully pulled out. The reason for this may be that the hose end is locked as the stop anywhere mechanism
stays in that locking point and there is no extra hose to be pulled out for release. There are two ways to
solve this:
1. Hold the hose at the yellow warning mark and pull the hose with greater strength until it can be
retracted.
2. Place the item with its right side down, pull out the hose until it can be retracted.
Root-Lowell Manufacturing Co.
1000 Foreman Rd.
P.O. Box 289
Lowell, MI 49331
Consumer Service 1-800-253-4642
Year Round: Monday - Friday, 8 a.m. to 7 p.m., ET
March 1 - August 31: Monday - Friday, 8 a.m. to 7 p.m., ET
Saturday & Sunday, 10 a.m. to 4 p.m., ET
