Flyingvoice P11, User Manual

Page 1: ...Flyingvoice Network Technology Co Ltd I V Version 1 0 1 Oct 2022 ...

Page 2: ...ered legally in China the United States EU European Union and other countries All other trademarks belong to their respective owners Without Flyingvoice s express written permission the recipient shall not reproduce or transmit any portion thereof in any form or by any means with any purpose other than personal use Warranty 1 Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN TH...

Page 3: ...tes EU European Union and other countries are protecting one or more patents of accompanying products and or patents being applied by Flyingvoice Technical Support Visit www flyingvoice com for product documents and FAQ or contact Flyingvoice by email at support flyingvoice com We ll get you the help you need Declaration of Conformity Part 15 FCC Rules This device complies with Part 15 of the FCC ...

Page 4: ...uipment CE Manufacturer Flyingvoice Network Technology Co Ltd Address 1801 1802 Building 1 Chongwen Park Nanshan Zhiyuan Nanshan District Shenzhen China Hereby Flyingvoice Network Technology Co Ltd declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014 53 EU A copy of the declaration of conformity can be obtained with this user ma...

Page 5: ...cessary service support If you want to prohibit these accesses based on security considerations you can disable them through the WEB management page Number Server Domain Name Description Factory Setting 1 https prv3 flyingvoice net 442 Flyingvoice Provision web management configuration server Enable 2 prv3 flyingvoice net 3450 Flyingvoice Provision web management stun server Enable 3 https prv4 fl...

Page 6: ...ine Key Icons 11 Other Icons 11 1 4 Entering Characters 12 Chapter 2 Getting Started 13 2 1 Phone initialization 13 2 2 Phone Status 13 2 3 Basic network settings 14 2 4 Registration 14 Phone interface Registration 15 Web Registration 15 Chapter 3 Call Features 17 3 1 Placing Calls 17 3 1 1 Placing a Call from the Dialer 17 3 1 2 Placing Multiple Calls 18 3 1 3 Placing a Call from the Call History...

Page 7: ... 22 Resuming a Held Call 22 3 8 Redirecting Incoming Calls 23 Forwarding All Incoming Calls to a Contact 23 Forwarding All Incoming Calls on All Lines 23 Deactivating Call Forward 24 Diverting Calls to a Contact 24 3 9 Call Waiting 24 Phone interface configuration 24 Web interface configuration 25 3 10 Transferring Calls 25 Performing a Blind Transfer 25 Performing an Attended Transfer 25 3 11 Con...

Page 8: ...ge 32 4 4 MWI Message Waiting Indicator 33 4 5 Directory 34 Local Contacts 34 Blacklist 37 4 6 Call History 39 Viewing History Records 39 Saving a History Record to Local Directory 39 Saving a History Record to Blacklist 39 Deleting History Records 39 Chapter 5 Customizing Your Phone 41 5 1 Basic Setting 41 Backlight 41 Language 42 Time Date 42 Changing the Administrator Password 42 Call Immediate...

Page 9: ...Table of Contents Flyingvoice Network Technology Co Ltd IV IV Setting the Ring Tone 44 Chapter 6 Maintaining Your Phone 45 6 1 Rebooting Your Phone 45 6 2 Resetting to Factory Settings 45 ...

Page 10: ...our new phone Firstly verify with your system administrator that the IP network is ready for phone configuration Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the IP phone As you read this guide keep in mind that some features are configurable by your system administrator or determined by your phone environment As a result some featur...

Page 11: ...roduction This chapter provides the overview of phone hardware and screen layout and how to navigate your phone for the best performance Topics Hardware Overview LED Indicator Screen and Icons Entering Characters 1 1 Hardware Overview Topics P11 P11P Hardware P11 P11P Hardware ...

Page 12: ...ates the mute feature The key LED glows red when the call is muted 8 Navigation Keys Scroll through information or options displayed on the screen Access History and Directory respectively 9 Volume Key Adjusts the volume of the handset headset and speaker 10 Headset Key Toggles and indicates the headset mode The key LED glows green when headset mode is activated 11 Redial Key Redials a previously ...

Page 13: ...an help you navigate and understand the important information on the phone s status Topics Idle Screen Calls Screen Icons in the Status Bar Line Key Icons Other Icons Idle Screen The idle screen is made up of the status bar line keys and soft keys The time date in the status bar or middle of the screen varies by phone models 1 Status Bar Display the default account feature status icons and the tim...

Page 14: ...le on the phone When there is an active call and a held call the calls screen is shown below You can go to Menu Status page to view Network and phone status The phone screen is shown below Icons in the Status Bar Icons in the status bar vary by phone models Icon Description Icon Description Wired network is available Auto Answer Wired network is unreachable Do Not Disturb DND Speaker mode Keep Mut...

Page 15: ...e key that vary by phone models Icon indicators associated with line Icon Description The private line is registered successfully Register failed Other Icons Call History Icon Description Received Calls Placed Calls Missed Calls Contact Call Icon Description Waiting Ringing Calling Icon Description Default Contact Picture ...

Page 16: ...sired letter appears press a keypad key repeatedly to view the character options and stop when the letter you want to enter is displayed in the field Wait one second and then enter the next letter Enter numbers Select 123 mode press the corresponding keys Enter special characters Select ABC abc 2aB mode press key or key one or more times to enter one of the following special characters key _ key I...

Page 17: ...the FLYINGVOICE logo is displayed on the LCD interface 2 When the phone is initialized wait for the progress bar to finish loading 3 After the phone starts normally it can obtain network configuration through DHCP By default the phone obtains network configuration such as IP address subnet mask default gateway address and DNS server through DHCP server Note If the phone cannot get the network conf...

Page 18: ...ch key to switch the type of IPv4 WAN port select Static IP and DHCP Set a Static IPv4 address through the phone interface 1 Press Menu Advanced Settings default password admin Network WAN Port IPv4 2 Press Switch key to switch select Static IP 3 Enter the IP address Mask Default Gateway Primary DNS and Secondary DNS in the corresponding area respectively 4 Press the OK to save the operation 2 4 R...

Page 19: ...respectively 5 If you want to use outbound proxy server please enter the corresponding server address in the corresponding proxy server option 6 Press the OK key to save the operation Repeat steps 2 6 to complete the registration of all accounts Disable the account via the phone interface 1 Press Menu Advanced Settings default password is admin Account 2 Select the account you want to set press En...

Page 20: ...y port Transport 3 Click Save Apply to save the operation Disable the account via the web interface 1 Click SIP Account Line x drop down and select Account Disable Tips Incorrect network settings may cause the network to be unavailable and may also have an impact on the performance of the network To learn more about the parameters please consult your system administrator ...

Page 21: ... Placing Calls You can use your phone like a regular phone to place calls in many ways easily Topics Placing a Call from the Dialer Placing Multiple Calls Redialing a Number Placing a Call from the Call History Placing a Call from the Directory 3 1 1 Placing a Call from the Dialer The Dialer enables you to enter a number to place a call and it displays a list of previously placed calls or contacts...

Page 22: ...e Calls When you are in a call you can hold your current call and place a new call Procedure 1 Press Hold to place the original call on hold 2 Press NewCall enter the desired number or select a contact 3 Select Send Tip Only one call is active at any time and other calls are on hold You can press Swap to switch the call 3 1 3 Placing a Call from the Call History You can place calls to contacts fro...

Page 23: ...desired number 3 1 5 Placing a Call using the RJ9 headset Connect the headset press to activate the headset mode enter the number and press the Send soft key 3 2 Answering Calls When you receive a call you can choose to answer it manually or automatically Topics Answering a Call Answering a Call When in a Call Answering a Call Automatically Answering a Call When you receive an incoming call the ph...

Page 24: ...a call Answering a Call Automatically The auto answer enables you to automatically answer an incoming call in speakerphone hands free mode when your phone is idle Tip When you are in an active call and an incoming call arrives on the phone the incoming call will not be automatically answered even if the auto answer is enabled Your system administrator can configure the phone to automatically answe...

Page 25: ...an choose to silence or reject the call instead of answering Rejecting Calls with Do Not Disturb DND You can enable DND to reject all incoming calls automatically when you do not want to be interrupted Topics Rejecting Calls with DND Deactivating DND Rejecting Calls with DND Procedure 1 Navigate to Menu Features DND 2 Select Enable from the DND Status field 3 Select OK The DND icon appears in the ...

Page 26: ...e Cancel key Speakerphone key 3 6 Muting Unmuting Audio When you are in a call you can mute the audio so that you can hear the other person but they cannot hear you Procedure 1 Press the MUTE key during a call 2 Press the MUTE key again to unmute the call 3 7 Holding and Resuming Calls You can place an active call on hold and resume the call when you are ready When you place a call on hold the hel...

Page 27: ...s on All Lines Deactivating Call Forward Diverting Calls to a Contact Forwarding All Incoming Calls to a Contact You can set up the forwarding type which enables your phone to forward all incoming calls to a contact There are three types of forwarding Always Forward Forwards all incoming calls immediately Busy Forward Forwards incoming calls when you are busy in a call No Answer Forward Forwards i...

Page 28: ...le from the corresponding field 3 Select OK Diverting Calls to a Contact You can divert all incoming calls from a particular contact to another contact Auto divert has precedence over call forward Procedure 1 Select Directory Dir or navigate to Menu Directory Local Contacts 2 Select the desired contact group or All Contacts 3 Select the desired contact and select Detail 4 Edit the contact informat...

Page 29: ...during a call 2 Do one of the following Enter the number or select a contact from the placed call list you want to transfer to Press Directory Dir Select the desired contact from the Directory list 3 Press TRAN key or BXFER to complete the transfer Tip If you are using a handset the transfer can be completed by hanging up the handset Your system administrator can also set your phone to perform att...

Page 30: ...rocedure 1 Place a call to the first party 2 When the first party answers the call select Conference Confrnc to place a new call The active call is placed on hold 3 Dial the second party s number You can also select the desired contact from the search list or select a contact from the placed call list or Directory before you enter the number 4 Wait until the second party answers the call press the...

Page 31: ...ice Network Technology Co Ltd 27 2 Press the navigation key up or down to select a held call 3 Press Resume Ending a Conference Call When you end the conference call the other parties drop the call Procedure 1 Select End Call EndCall ...

Page 32: ...niently send time sensitive announcements to every member of your paging group Tip Paging is not supported by all servers For more information please contact your system administrator Configuring Paging function The server side configures the account to use the paging function and sets up the paging intercom group number Procedure 1 Finish configuring paging on the PBX 2 Then log into the phone s ...

Page 33: ...l messages on your IP phones This feature is set up on the server side and not all servers support this feature Topics Leaving Voice Mails Listening to Voice Mails Leaving Voice Mails You can leave a voice mail to someone who is busy or inconvenient to answer the call Procedure 1 Follow the voice prompts to leave a voice mail 2 Hang up to complete the voice mail Listening to Voice Mails You can li...

Page 34: ...Outbox Draftbox When a new text message is received the power indicator flashes red slowly the LCD interface indicates n New text messages and the voice message icon is displayed in the status bar of the main interface Description After exiting the text message prompt window the unread prompt window will not pop up again until there is a new text message or an account with an unread text message a...

Page 35: ...er errors the text message will be saved in the Outbox and can be changed and resend Viewing text messages To view received messages Procedure 1 Press Menu Message Text Message Inbox 2 You can select one message and press the View to view the content of this message When viewing a text message you can press the Reply to reply to the message directly you can also press the Delete key to delete the ...

Page 36: ...e Delete to delete the message or press the Option in the Sentbox message list to select Delete or Delete All Save Text message Save to outbox When sending a text message it will be automatically saved to the outbox after sending failure Procedure 1 Press Menu Message Text Message Outbox 2 Display the list of failed messages you can one message press the View to view the message content ...

Page 37: ...Text Message Draftbox Display the list of unsent messages select one message and press Send to send the text message directly Press View to view the text message or press the Option to Delete or Delete all 4 4 MWI Message Waiting Indicator When a voice message is received the phone will prompt messages the voice message icons appear on the LCD interface and the power indicator slowly flashes red W...

Page 38: ...Services 2 Enable MWI Select Enable Default Enable 3 MWI subscription enable select Enable 4 Click Save Apply the save operation 4 5 Directory The phone provides several types of phone directories which can be customized by your system administrator Topics Local Contacts Blacklist Local Contacts You can store up to 2000 contacts in your local directory you can search add edit and delete a contact ...

Page 39: ...Contacts 2 Select the desired group 3 Select Option Detail 4 Edit the group information 5 Select Save Deleting Contact Groups When you delete a contact group the contacts in the group will not be deleted You can view the contacts in All Contacts list Procedure 1 Select Directory or navigate to Menu Directory Local Contacts 2 Select the desired group 3 Select Option Delete The phone prompts you whe...

Page 40: ...r Editing Contacts You can update your contacts information Procedure 1 Select Directory or navigate to Menu Directory Local Contacts 2 Select the desired contact group or All Contacts 3 Select the desired contact and select Detail 4 Edit the contact information 5 Select Save Deleting a Contact You can delete any contact from the Local Directory Procedure 1 Select Directory or navigate to Menu Dir...

Page 41: ... to find your desired contact quickly Procedure 1 Select Directory or navigate to Menu Directory Local Contacts 2 Select Search 3 Enter your search criteria in the search field Blacklist Incoming calls from the Blacklist are rejected automatically Topics Adding a Blacklist Contact Viewing Blacklist Contacts Editing a Blacklist Contact Deleting Blacklist Contacts Moving a Blacklist Contact to the L...

Page 42: ... remove it from the Blacklist Procedure 1 Navigate to Menu Directory Blacklist 2 Select the desired blacklist contact 3 Select Option Delete The phone prompts you Delete selected item 4 Select OK Deleting All Blacklist Contacts You can delete all contacts from the Blacklist when you are ready to answer calls from them again Procedure 1 Navigate to Menu Directory Blacklist 2 Select the desired blac...

Page 43: ... Select the desired entry 4 Select Option Detail Saving a History Record to Local Directory To identify someone s call the next time you can save a history record to the Local Directory Procedure 1 Select History 2 Select the desired list 3 Select the desired entry and select Option Add to Contacts 4 Edit the contact information 5 Select OK Saving a History Record to Blacklist You can prevent some...

Page 44: ... from the call history list Procedure 1 Press History 2 Select the desired list 3 Select the desired entry and select Delete Deleting All Call Records You can delete all call records from the call history list Procedure 1 Press History 2 Select the desired list 3 Select the desired entry and select Delete All The phone prompts you whether to delete all the records 4 Select OK ...

Page 45: ...light click or key to select Current screen brightness and idle backlight brightness You can select 1 2 3 4 5 6 7 Activation time The delay time to change the brightness of the phone screen when the phone is inactive Backlight time includes the following settings Always On Backlight is on permanently 15s 30s 1min 2min 5min 10min or 30min Backlight is changed when the phone is inactive after the de...

Page 46: ...and Date Manually If your phone cannot obtain the time and date automatically you can set it manually Procedure 1 Navigate to Menu Basic Time Date General 2 Select the Manual from the General field 3 Edit the date and time 4 Select OK The time and date set on the phone will be changed accordingly Changing the Time and Date Format You can set the phone to display the time in 12 hour format or 24 ho...

Page 47: ... fill in the keyboard lock time unit seconds 4 Click Set Password fill in the new password confirm again and press OK Tip If the two password input is same it will prompt password change successfully else it will prompt two password input inconsistent you need to input password again 5 After successful setting the LCD will be locked after the screen is turned off click the Unlock enter password an...

Page 48: ...ect a unique ring tone for various groups in your Local Directory Tip You can only set a ring tone for a group that is added manually Procedure 1 Select Directory or navigate to Menu Directory Local Contacts 2 Select the desired group 3 Select Option Detail 4 Select the desired ring tone from the Ring Type field If a specific ring tone is selected this group uses the ring tone according to the pri...

Page 49: ...l key on the keypad when the phone is idle to reboot the phone 6 2 Resetting to Factory Settings When some issues occur on your phone and you have tried all troubleshooting suggestions but still do not solve the problem you can reset your phone to factory configurations This operation will delete all your personal configuration settings and reset all settings to the factory defaults Check with you...