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13 SERVICE
The customer is king at Flysurfer! Not
only do we believe that the customer
should be guided to the right product
before a purchase, but it is also our
view that the customer should be
guaranteed 100% fun and function of
their product over the entire lifespan
of the product. With a worldwide
network of dealers, importers, team
riders, opinion leaders, etc. and of
course the head office team, we want
to offer the best possible post-sales
service to our customers. We will
gladly inform you about the entire
Flysurfer product range, service and
any other questions you may have.
We regularly reach out to Flysurfer
fans and people interested in our
products through our year-round
national and international test events.
The friendly atmosphere and the open,
helpful spirit at the onsite test events
has planted a happy smile on the face
of many satisfied testers countless
different spots arround the globe.
// Der Kunde steht bei Flysurfer an
oberster Stelle! Nicht nur vor der Kauf-
entscheidung soll durch eine kompe-
tente Beratung das richtige Produkt
ausgewählt werden, sondern auch
nach ein- oder mehrmaliger Benut-
zung soll eine 100-prozentige Funktion
des Produktes und der Spaß am Sport
gewährleistet werden. Mit einem welt-
weiten Beratungsnetzwerk bestehend
aus Händlern, Importeuren, Teamri-
dern, Opinion Leader etc. und natürlich
dem Office Team selbst, wollen wir
den bestmöglichen Service bieten. Wir
alle informieren gern über die ver-
schiedene Flysurfer Produkte, Leis-
tungen und oft auch über vieles mehr.
Durch nationale wie internationale,
kleine wie große Testveranstaltungen
das ganze Jahr über suchen wir den
direkten Kontakt zu Flysurfer Fans und
denjenigen, die an unseren Produkten
interessiert sind. Freundliche Beratun-
gen am Kitespot oder erste Produk-
terfahrungen bei Testveranstaltungen
haben uns schon viele lachende, über-
raschte und zufriedene Gesichter an
den unterschiedlichsten Orten dieser
Welt beschert.
13.01 Free-Repair
All new kites & bars which are priva-
tely purchased from FLYSURFER are
covered by our Free-Repair Warranty.
The time period for eligibility begins
on the purchase date shown on your
receipt.
Thanks to this unique service,
which comes in addition to the standard
manufacturer’s warranty, your product
is protected against almost any dama-
ges that may occur during the first year.
The service does not apply to kites that
are used commercially (teaching, ren-
tal, etc) and does not apply to damage
resulting from acts of negligence (e.g.
contact with obstacles) or damage that
has been done on purpose by the user.
In case of a claim, please
contact FLYSURFER directly,
either by email or phone:
✉
support@skywalk.org
☎
+49 8641 6948 30
All further steps will be explained by
our very competent colleagues in the
head office on an individual basis.
