Fire sparks but pilot does not light
No gas to fire, check isolators are open.
Pipe work blockage, clean out.
Air not fully purged, re purge supply or wait longer.
Spark grounding to metal work, reset gap correctly.
Blocked pilot, clean out internally.
Pilot lights but then goes out
Severe restriction in gas supply: clear obstruction.
Faulty thermocouple, replace pilot unit.
Blocked pilot, clean out.
Blocked lint gauze, clean.
Hold control knob in for longer.
Check control knob does not foul data plate.
If the pilot will not stay lit there is a problem with dirt, the gas supply, or the thermocouple needs
replacement. Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Fire does not spark at pilot
HT lead detached, refit.
Check the spark gap (see section 14.0).
Faulty piezo unit, replace.
Debris shorting out electrode, clean.
Spark shorting to metalwork under tray, realign HT lead.
Fire runs for a time and then cuts off
Loose or faulty thermocouple, rectify.
Blocked pilot, clean out.
Dirt or lint in pilot aeration hole or on the lint gauze, clean thoroughly.
If the pilot will not stay lit there is a problem with dirt, the gas supply, or the thermocouple needs
replacement. Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Pilot flame shrinks when fire is on high
Poor gas flow to fire, check pressure with fire on high.
If pressure is low, remove any restriction in pipework or valve.
Check all isolators are adequately sized and fully open.
Check meter pressure is adequate.
If the pilot will not stay lit there is a problem with dirt, the gas supply, or the thermocouple needs
replacement. Modifications are dangerous and can have a serious unseen effect on safety.
NEVER MODIFY OR BEND THE THERMOCOUPLE TO MAKE THE PILOT STAY ALIGHT.
Fire smells when first lit or in use
Newness smell from brand new appliance.
Leakage occurring. Carry out leakage test and rectify any problems.
Combustible materials used in incorrect positions.
11
25.0 TROUBLESHOOTING GUIDE
26.0 REPLACEMENT PARTS
Description
Part number
Glass door assembly
FB/F960001
Gas Valve
FT003155/2
Catalyst
FB/F780079
Pilot unit (L.P.G.)
FT/F730045
Burner unit (L.P.G.)
TRAY059
Seal kit for catalyst
IN/F940136
Inlet pressure regulator (L.P.G.)
FT/F730039
Decorative frame “Ivory”
FR/F820087
Decorative frame “Sable”
FR/F820088
Decorative frame “Phosphorus”
FR/F820089
When ordering spare parts, always give the following information;
1. The model number of the heater.
2. The serial number of the heater.
3. The part number.
4. The description of the part.
5. The quantity required.
6. The installation date of the heater.
If you encounter any problems, require spare parts, or have any
questions concerning the installation of the heater please contact;
Focal Point (North America)
5555 Pleasantdale Road
Doraville, Georgia 30340
Toll free :1 800 704 6093
Fax: 770 368 8261
E-mail : northamerica@focalpointfires.co.uk
Manufactured by :
Focal Point Fires plc.
Christchurch, Dorset
United Kingdom BH23 2BT
