For questions on how to use the FORA medical devices, please contact the
FORA Customer Service Line
at
1-888-307-8188
Troubleshooting
3G Cellular Data Transmission
1. The RF indicator will flash a orange light when the 3G service is searching for the cellular connection.
2. The RF indicator will turn a solid blue when the connection is found and it starts the data transmission.
Troubleshooting the FORA D40g
Error Signal Codes
If there is an error, the device will show ERR in the screen along with a code. Refer to your manual for the error code listing. If you are
having trouble establishing a signal, please move the device into a more open area, or closer to a window.
2
1
RN Staffing Solutions, LLC. New York | Toll Free: 718-720-7242 | www.rnstaffingsolutions.com/
For questions on the 24/7 HealthView, please contact RN Staffing Solutions via phone at
718-720-7242
or via email at
rnstaffingsolutions@gmail.com.
For questions on how to use the FORA medical devices, please contact FORA Customer Service Line at
1-888-307-8188
.
Error Code
Err 1
Err 2
Appears when the batteries cannot provide
enough power for a test.
Replace or recharge the
batteries immediately.
PCL Err 30
Unable to connect to the service.
PCL Err 40
PCL Err 41
PCL Err 42
PCL Err 43
PCL Err 44
PCL Err 45
PCL Err 48
PCL Err 49
No response from the server.
What It Means
Solution
Err 3
Err 4
Err 5
No pulse rate detected or the pulse rate is too
low.
Cuff pressure is too high.
Inflation or pressure error.
Service error.
Failure connecting to the service.
Connection overtime.
Command failure.
Data upload error.
Problem connecting to the service.
Turn the device off and on again
to reestablish a signal. For a
better signal, move the device
into a more open area or closer to
a window. If the problem still
persists, please contact customer
service for assistance.
Refit cuff tightly and correctly.
Relax and repeat the measure-
ment. If the error still remains,
please contact customer service
for help.
