In order to help you service your TH!NK neighbor,
please have the following information available when
contacting a Customer Relationship Center:
•
Your telephone number (home and business).
•
The name of the dealer and the city where the
dealership is located.
•
The year and make of your vehicle.
•
The date of vehicle purchase.
•
The current odometer reading.
•
The vehicle identification number (VIN).
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
TH!NK Mobility in writing before pursuing remedies
under your state’s warranty laws. TH!NK Mobility is
also allowed a final repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
•
an independent, third-party arbitration program
for warranty disputes
•
available free to owners and lessees of qualifying
TH!NK vehicles
The Dispute Settlement Board may not be available
in all states. TH!NK Mobility reserves the right to
change eligibility limitations, modify procedures
Customer assistance
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